Project Manager - Servicenow

Vallum Associates; Park Central; On-site; GBP 100,000 - 140,000; Full time

Job summary

Vallum Associates is seeking a senior ServiceNow Project Manager to lead large, complex engagements for professional services. You will provide technical leadership across ITSM, ITOM and ITAM, design scalable workflows, and guide AI-enabled integration with client processes.

Leadershio of delivery teams, conducting workshops and ensuring high-quality deliverables are essential. Certifications (CSA/CAD/CIS; PMP/Prince2) are expected, with a strong focus on value realization.

Qualifications

• 8+ years of experience in Professional Services / ServiceNow project management.
• Proven expertise in ServiceNow platforms across ITSM/ITOM/ITAM and workflows.
• Certifications: CSA, CAD and CIS; PMP or Prince2.
• Experience leading large, complex engagements and delivery teams.
• Design scalable ServiceNow workflows and architectures with AI integration.
• Conduct workshops, assess current-state processes, and define future-state solutions.
• Review, guide and validate technical deliverables including configuration, integrations, testing and documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving value realization.

Responsibilities

• Lead large engagements and delivery teams with strong technical leadership.
• Design scalable ServiceNow workflow solutions aligned to customer objectives and integrating AI.
• Conduct workshops to assess current-state processes and define future-state solutions.
• Review and validate technical deliverables including configuration, integrations, testing and documentation.
• Coach Engagement Managers and associates to improve solution quality and customer value.

Skills

ServiceNow Platform

Project Management

ITSM

ITOM

ITAM

Solution Design

Integrations

AI in Workflows

Workshop Facilitation

Education

CSA/CAD/CIS

PMP/Prince2

Job description

Essential skills/knowledge/experience:

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.