Project Manager - Servicenow

Vallum Associates; Stockport; On-site; GBP 90,000 - 130,000; Full time

Job summary

Vallum Associates seeks an experienced Engagement Manager to lead large ServiceNow projects and delivery teams. You will guide customers, design scalable workflows, and integrate AI into work processes to drive outcomes.

Responsibilities include conducting workshops, assessing current-state processes, and defining future-state solutions while ensuring quality across configurations, integrations, and testing.

Qualifications

• 8+ years of professional services and ServiceNow project management experience.
• Strong knowledge across ITSM/ITOM/ITAM and platform workflows.
• Experience designing scalable ServiceNow workflows and technical architectures.

Responsibilities

• Lead large, complex engagements and delivery teams while guiding customers.
• Design and align solutions to long-term customer objectives, integrating AI where appropriate.
• Conduct workshops, assess processes, and define future-state technical solutions.
• Review and validate technical deliverables including configurations, integrations, testing and documentation.
• Coach and mentor Engagement Managers to improve solution quality and customer value.

Skills

Program management

ServiceNow projects

Leadership

Workshops

Tools

ServiceNow Platform

Job description

Essential skills/knowledge/experience:

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.