Project Manager - Servicenow

Vallum Associates; Newcastle upon Tyne; On-site; GBP 70,000 - 110,000; Full time

Job summary

Vallum Associates is seeking a seasoned ServiceNow Project Manager to lead large-scale engagements, providing technical leadership and mapping future-state architectures. You will guide workshops, assess current-state processes, and define scalable solutions that align with long-term customer objectives while integrating AI into workflows.

The role requires 8+ years in professional services and ServiceNow project delivery, with PMP/Prince II and ServiceNow certifications.

Qualifications

• Experience leading large-scale ServiceNow projects in professional services.
• Proven ability to design scalable ServiceNow workflows and architectures.
• Strong leadership of delivery teams and customer mentoring.

Responsibilities

• Lead large and complex ServiceNow engagements with delivery teams.
• Provide technical guidance and ensure solution quality and value realization.
• Design future-state architecture and integrate AI into workflows.
• Coach Engagement Managers and associates to deliver outcomes.

Skills

ServiceNow PM

ITSM/ITOM/ITAM

Solution Design

Integrations

Workshops & Coaching

Education

PMP/Prince2

ServiceNow Certifications CSA CAD CIS

Job description

Essential skills/knowledge/experience:

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.