Project Manager (Returns) - 9 month FTC

ASOS.com; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading online fashion retailer in London seeks a Project Manager – Returns to oversee key initiatives within the returns function. You will work closely with stakeholders and logistics providers to ensure timely and efficient project delivery. Ideal candidates have experience in e-commerce project management and excellent communication skills. This position offers a competitive package and various employee benefits.

Benefits

Employee discount

Personal development opportunities

Access to learning materials

25 days paid annual leave

Discretionary bonus scheme

Private medical care

Qualifications

• Experience in project management within e-commerce or retail environments.
• Ability to manage multiple projects and priorities simultaneously.
• Proficiency in reporting and analytical skills.

Responsibilities

• Coordinate and manage returns-related projects across multiple teams and regions.
• Support implementation initiatives aimed at reducing return rates.
• Monitor and report on project progress and risks.

Skills

Project management experience

Supply chain understanding

Strong communication skills

Analytical mindset

Tools

Project management tools

Job description

Overview

We’re ASOS, the online retailer for fashion lovers all around the world.

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgement, and channel your creativity into a platform used by millions.

But how are we showing up? We’re proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list.

Everyone needs some help showing up as their best self. Let our Talent team know if you need any adjustments throughout the process in whatever way works best for you.

Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.

Job Description

As a Project Manager – Returns, you will support the planning and execution of key initiatives within the returns function. You will work closely with internal stakeholders and third-party logistics providers to ensure projects are delivered on time, within scope, and aligned with business goals. This role requires strong coordination skills, attention to detail, and a proactive approach to problem-solving.

Responsibilities

• Coordinate and manage returns-related projects across multiple teams and regions
• Support the implementation of initiatives aimed at reducing return rates
• Monitor and report on project progress, risks, and outcomes
• Collaborate with third-party logistics providers to ensure service levels are met
• Assist in analysing returns data to identify trends and improvement opportunities
• Support the Returns Transformation Project through planning, documentation, and stakeholder engagement
• Work with Finance, Global Trade, Buying & Merchandising, Warehousing, IT, and Customer Care to ensure alignment
• Contribute to the development of operational processes and documentation
• Maintain strong working relationships with external suppliers and internal teams

Qualifications

About You

• Experience in project management within e-commerce or retail environments
• Understanding of supply chain and logistics operations
• Strong communication and stakeholder management skills
• Ability to manage multiple projects and priorities simultaneously
• Familiarity with returns processes and customer experience considerations
• Proficiency in project management tools and reporting
• Analytical mindset with attention to detail

Additional Information

Benefits

• Employee discount (hello ASOS discount!)
• ASOS Develops (personal development opportunities across the business)
• Employee sample sales
• Access to a huge range of LinkedIn learning materials
• 25 days paid annual leave + an extra celebration day for a special moment
• Discretionary bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits