Project Manager

MSX International Inc.; Basildon; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global technology firm is seeking a skilled Project Manager in Basildon, UK. The role involves overseeing project governance, coordinating product launches, and managing daily operations to enhance efficiency. Ideal candidates will have extensive experience in vehicle telematics, excellent project management competencies, and a track record of customer retention. This position offers the opportunity to work in a dynamic environment focused on maximizing vehicle uptime and subscriber growth through innovative telematics solutions.

Qualifications

• Strong project management skills with proven customer retention experience.
• Ability to lead legislative discussions.
• Experience coordinating dedicated teams.

Responsibilities

• Oversee project governance and operational improvements.
• Lead product launches and coordinate documentation.
• Monitor and report on key performance indicators.

Skills

Project management competencies

Experience in vehicle telematics

Strong communication skills

Team collaboration

Job description

We are seeking a highly skilled and motivated Project Manager to join our team at MSXi, working closely with our esteemed client. The successful candidate will be responsible for overseeing project governance across operational scaling, ensuring day-to-day operational improvements, and coordinating product launches outside the UK. This role requires a proactive individual with strong project management competencies, experience in vehicle telematics, and a proven track record in customer retention. The ideal candidate will have the ability to lead legislative discussions, coordinate a dedicated team, and drive subscriber growth through innovative telematics solutions. Our client delivers a work-ready suite of vehicles, products, and services for virtually every vocation, backed by technology and engineered for uptime. It is a true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with an ecosystem that includes Vehicles, Charging, Servicing, and Intelligence (Telematics/Data). This is an integral role in delivering new business models, experiences, and capabilities. You will be part of a growing organization on a mission in the pursuit of 100% vehicle uptime.,

• Project Governance: Own project governance across operational scaling, ensuring day-to-day operational improvements are on schedule.
• Documentation Coordination: Coordinate governance documentation, highlighting and structuring help needed and escalation asks.
• Product Launch Coordination: Lead and coordinate product launches outside the UK, including legislative discussions.
• Team Collaboration: Work as part of a team of approximately 6 dedicated heads to increase subscribers in our fleet network.
• Meeting Coordination: Coordinate robust weekly/bi-weekly team meetings to ensure alignment and progress.
• Daily Operations Management: Oversee and maintain the daily operations process, ensuring efficient workflow and adherence to established procedures.
• Performance Monitoring & Reporting: Set up, measure, and align Key Performance Indicators (KPIs) for key process steps, and create regular reports on performance.
• Process Improvement & Documentation: Identify opportunities to improve existing processes and develop new processes to enhance efficiency and effectiveness.
• Technology & Tools Optimisation: Evaluate and recommend new technologies and tools to improve service efficiency and effectiveness.
• Customer Onboarding & Support: Support customer onboarding from an operations standpoint, ensuring a smooth and efficient transition.
• Quality Assurance & Case Management: Ensure all cases meet or exceed customer expectations and maintain accurate records to support seamless service operations.
• Customer Satisfaction: Collaborate with the Customer Success Manager to address client concerns promptly and maintain high levels of customer satisfaction.
• Stakeholder Communication: Liaise with key stakeholders within the wider organization to build strong relationships and ensure effective communication.

Project Specific Responsibilities

• Telematics Integration: Manage the integration of vehicle telematics systems to enhance service delivery and customer experience.
• Subscriber Growth: Develop and implement strategies to increase the number of subscribers, leveraging vehicle telematics and other innovative solutions.
• Operational Scaling: Ensure the operational infrastructure can support the scaling of the subscriber base, including process optimization and resource allocation.
• Legislative Coordination: Lead discussions and ensure compliance with relevant legislation in new markets.
• Service Optimisation: Continuously monitor and optimise the telematics-based service to ensure maximum uptime and customer satisfaction.