Project Co Ordinator/Administrator-Housing

Lucion; Warrington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading risk management provider in Warrington seeks an Operations Coordinator to manage key contracts and liaise with clients. This role involves contract administration, scheduling, and ensuring adherence to service level agreements. The ideal candidate will possess strong communication and organizational skills, with the ability to work collaboratively as part of a team. This position offers opportunities for additional industry qualifications and professional growth within a supportive environment.

Qualifications

• Educated to GCSE Level or equivalent.
• Excellent verbal and written communication skills.
• Demonstrable customer service skills.

Responsibilities

• Manage multiple key contracts and contract-related administration.
• Handle client requests, scheduling, and progress reporting.
• Ensure contract SLA’s are met and KPI’s are achieved.

Skills

Communication skills

Organizational skills

Customer service skills

IT literate

Education

GCSE Level or equivalent

Job description

Job Introduction

Operations Coordinator

The Role An exciting opportunity to join the Operational & Technical Services department of the leading national provider of trusted risk management, Lucion Services. Providing assistance nationally to technical site colleagues, management and multiple key commercial clients in any areas of client liaison and contract administration for our key accounts. Providing trusted centralised support by embracing new technology and change, ensuring your work is always of a high quality with results being right first time and delivered on time.

The Duties Of The Operations Coordinator Consist Of

• Day to day management of multiple key contracts in all contract related administration
• Dealing with client requests accepting work orders, scheduling, and progress reporting
• Arranging site access with clients, tenants and equipment subcontractors
• Diary management and scheduling of survey appointments
• Managing and uploading data to client portals and third-party asbestos management systems
• Ensuring contract SLA’s are met, KPI’s are achieved, and maintaining client trackers
• Financial administration including invoicing
• Attending client meetings and systems training sessions (travel may be required
• Reception duties including receiving inbound calls, dealing with clients both face to face and over the telephone
• Option to undertake additional industry specific qualifications (BOHS P402) in order to progress and undertake additional technical tasks such as data entry and report quality assurance
• Any other reasonable ad-hoc duties as requested by members of the Operational and Technical Services management team

More about You!

The Knowledge And Skills You Possess

• Educated to GCSE Level or equivalent
• Excellent verbal and written communication skills
• Exemplary organisational and planning skills
• Demonstrable customer service skills
• IT literate, experience of using third party data systems/portals desirable but not essential as full training will be given

What Behaviours You Demonstrate

• Work well as a part of a team, providing assistance, support and updates where required, and using your own initiative if working alone
• Strong work ethic, and the ability to work effectively and intuitively
• Proactive and organised approach to completing multiple tasks within required deadlinesFlexible and adaptable approach (including out-of-hours working and travelling away)
• Attention to detail for accurate data
• Able to offer constructive suggestions for improvement
• Customer-focused

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