Programme Manager Improvement manager ref 000A 939F / 1

ESSENTIAL EMPLOYMENT LTD; Camden Town; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment firm is seeking a Programme Manager to enhance customer experience in a customer experience team. The candidate will be responsible for journey mapping, business improvement plans, and support for the Director with board reports and newsletters. Strong proficiency in Excel and PowerPoint is crucial, as is a background in improving customer experience in the private sector. This temporary role requires three days per week at the Camden office.

Qualifications

• Strong attention to detail necessary.
• Experience in improving customer experience required.
• Prior role as a Business Analyst in a customer-focussed setting preferred.

Responsibilities

• Complete journey mapping and business improvement plans.
• Support the Director with board reports and customer newsletters.
• Enhance customer experience for a strong brand.

Skills

Journey mapping

Business improvement plans

Excel

Powerpoint presentations

Brand awareness

Job description

Programme manager required within a customer experience team.

This is a Programme Manager role, who can complete journey mapping, business improvement plans; someone who is very detailed orientated. They will need to support the Director with board reports and customer newsletters. Someone who is strong with Excel and Powerpoint presentations. Someone who understands brand awareness, has possibly been a Business Analyst (not IT kind) in a customer focussed setting.

The ideal candidate will have worked in the private sector improving the customer experience for a strong brand (not marketing).

3 days a week in the Camden office.

This is a temporary role

The reference number is: 527000A 939F / 1

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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