Program Service Planner

ACH Group; Mile End; On-site; GBP 29,000 - 40,000; Full time

Job summary

A community-focused not-for-profit is seeking a Program Service Planner to support home care teams in delivering services to older Australians. The role involves coordinating care, maintaining schedules, and liaising with customers. Ideal candidates should possess strong interpersonal skills, experience in customer service, and relevant qualifications in aged care. The position offers career development opportunities and a supportive culture.

Benefits

Career development opportunities

Friendly and inclusive culture

Financial advice for HESTA members

Wellbeing program

Recognition program

Salary packaging

Discounted health insurance membership

Qualifications

• Experience in customer service, administration, scheduling, or direct care.
• Ability to work independently and collaboratively.
• Good understanding of administrative duties in an office environment.

Responsibilities

• Provide administrative support to home care teams.
• Coordinate service delivery and maintain schedules.
• Liaise with customers and care coordinators.

Skills

Strong interpersonal skills

Attention to detail

Exceptional customer service

Team collaboration

Microsoft Office Suite

Knowledge of community-based programs

Education

Qualifications in Aged Care or Individual Support

Job description

For over 70 years, ACHGroup a leading not-for-profit in aged care has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.

The Role:

The Program Service Planner role (Fixed Term 1 Year Contract) primarily provides administrative support to our Home Support and Home Care Teams in managing delivery of services in conjunction with contracted cleaning and gardening providers. You will work with our ACHGroup customers to support independence and to continue living in their own home, with the position liaising directly with customers, care coordinators and provider partners, in coordinating service delivery, responding to feedback, maintaining schedules, and accurate customer records.

This role ideally suits applicants with a background in customer service, administration, scheduling or direct care, who are looking for a career in community care business support or coordination and offers growth opportunities within our Community Home Support Team.

About You!

You want to make the most of your expertise, thrive on challenge, and do what you do best in supporting older people to live a Good Life.

• Strong interpersonal skills, attention to detail and a warm demeanour
• Ability to deliver exceptional customer service within a team setting
• Enthusiastic team member willing to work together when finding solutions and independently as required
• A good understanding of administrative duties within an office environment
• Experience in Microsoft Office Suite and use of customer record applications or similar
• Knowledge of community-based programs, service delivery or scheduling, with an understanding of working with an older demographic is desirable
• Qualifications in Aged Care, Individual Support or similar is highly regarded

The successful candidate will need a satisfactory police clearance for Aged Care, less than 12 months old before commencement.

If you want to join our amazing team, we can offer you:

• Career development with inhouse upskilling and external learning opportunities
• Friendly and inclusive culture, supporting diversity and employee wellbeing
• Financial advice for HESTA members, our preferred superannuation supplier
• Wellbeing program including free employee assistance program
• Recognition program acknowledging significant contributions
• Salary packaging to maximise your take home pay
• Discounted Corporate Membership - Health Insurance - BUPA

ACHGroup is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum to reduce your tax. We also offer a range of perks through our Employee Benefits Program (e.g., discounted private health).

How to Apply: Press 'Apply' now!

ACHGroup celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability, or any other basis.

About ACHGroup:

For over 70 years, ACHGroup a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.