Production Support Team Lead

Deutsche Bank; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global bank in Birmingham seeks a Production Support Team Lead to ensure the stability and reliability of application platforms. The role involves managing incidents, developing expertise in applications, and driving proactive improvement initiatives. Candidates should have a Bachelor's degree in IT, strong experience in production support, and familiarity with ITIL practices. The position offers hybrid working, a competitive salary, and additional benefits.

Benefits

Hybrid Working

Competitive salary

30 days’ holiday

Life Assurance

Private Healthcare

Flexible benefits

Qualifications

• Experience in managing incidents and stakeholder communication.
• Ability to produce technical reports for leadership.
• Knowledgeable in SRE techniques.

Responsibilities

• Manage incidents to resolution and foster stakeholder relationships.
• Develop expertise in supported applications and architecture.
• Provide technical leadership in incident management.

Skills

Production Application Support

ITIL Practices

Relational Database Management

Java Application Troubleshooting

ServiceNow

Education

Bachelor’s degree in computer science or IT-related discipline

Tools

JIRA

Netcool

Control-M

Job description

Overview

Job Title: Production Support Team Lead

Location: Birmingham

Corporate Title: Assistant Vice President

We are currently looking for an experienced professional to join our Production Engineering team for eDiscovery and Archiving technology domain. As a Production Support Lead, you will be responsible for ensuring the stability and reliability of our application platforms by maintaining the smooth operation of the underlying infrastructure and ensuring that systems and applications function as expected.

You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Manage incidents to resolution, keeping stakeholders informed and minimizing impact, foster effective relationships with business stakeholders, engineering colleagues, vendor teams, and infrastructure
• Develop expertise in supported applications, including business flows, architecture, and hardware configuration
• Provide technical and thought leadership in incident and service request management, ensuring monitoring meets SLA/KPI targets and maximizes application uptime
• Assist in approving new releases and production changes, keep stakeholders informed, and ensure production readiness criteria are met
• Maintain up-to-date support runbooks and knowledge articles and promote a proactive and predictive support approach using SRE techniques
• They work as the point of contact and the escalation point for members of the business and ensure effective restoration of product services by taking control of and managing each incident

Your skills and experience

• Highly experienced with Production Application Support and ITIL Practices
• Experience with relational database management systems, troubleshooting, using monitoring, Service Management tools (ServiceNow, JIRA) and scheduling tools (e.g., Geneos, Netcool, Control-M, Autosys)
• Experience in log monitoring and troubleshooting of Java based applications and Openshift platform
• Experience is creating weekly/monthly reports for senior leadership
• Bachelor’s degree in computer science or IT-related discipline (or equivalent work experience/diploma); experienced in ITIL/DevOps/SRE (ITIL v3 foundation certification, DevOps certification/Cloud Certification)

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to have been named The Times Top 50 Employers for Gender Equality 2025 for six consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.