Production Manager

The Vella Group Repair Centres; Preston; On-site; GBP 40,000 - 60,000; Full time

Job summary

An automotive repair company in Preston is looking for a Production Manager to handle daily operations of their accident repair centre. The successful candidate will ensure efficiency, maintain high-quality repairs, and lead a skilled team. Responsibilities include overseeing workflows, managing customer service, and monitoring financial performance to meet targets. Candidates should have strong leadership skills and experience in the automotive industry. Competitive salary plus benefits offered.

Benefits

Competitive salary

Car allowance

Other benefits

Qualifications

• Experience in managing operations in an automotive or repair environment.
• Strong leadership capabilities to motivate and develop a team.
• Excellent communication skills for customer interactions.

Responsibilities

• Oversee daily operations to ensure productivity and quality.
• Lead and develop a team of technicians and apprentices.
• Ensure excellent customer service and address concerns promptly.
• Monitor budgets to achieve financial targets.
• Ensure compliance with health and safety regulations.

Skills

Team leadership

Operational efficiency

Customer service

Financial management

Job description

Production Manager

Preston

Competitive salary, plus car / allowance and other benefits

About The Vella Group

The Vella Group is a leading accident repair company dedicated to delivering high-quality vehicle repairs with outstanding customer service. With a strong reputation in the automotive repair industry, we pride ourselves on innovation, professionalism, and a commitment to excellence. Our teams work in a collaborative and supportive environment, and we are passionate about investing in our people to help them grow and succeed.

About the Role

We are seeking a highly motivated Production Manager to oversee the day-to-day operations of our accident repair centre. This role is central to ensuring efficient workflows, high-quality repairs, and exceptional customer service. The ideal candidate will lead a skilled team of technicians, maintain compliance with industry standards, and drive continuous operational improvements.

Key Responsibilities

Site Operations Management

• Oversee daily operations, ensuring efficiency, productivity, and timely completion of vehicle repairs.
• Maintain the highest standards of repair quality, aligned with manufacturer and insurance requirements.
• Implement and optimise workflows to minimise delays and maximise operational efficiency.

Team Leadership & Development

• Lead, motivate, and develop a team of technicians and apprentices.
• Conduct regular team meetings to communicate goals, updates, and expectations.
• Identify training needs and coordinate development programs to enhance skills and performance.
• Manage staff performance, including appraisals, performance improvement, and recognition of achievements.

Customer Service

• Ensure excellent customer experiences by addressing queries, complaints, and concerns promptly and professionally.
• Maintain clear communication with customers regarding repair progress and timelines.

Financial Management

• Monitor budgets, control costs, and work to achieve financial targets for the site.

Health, Safety & Compliance

• Ensure all operations comply with health and safety regulations.
• Conduct regular inspections and risk assessments to maintain a safe working environment.
• Ensure staff adhere to industry standards, including BSI 10125, and maintain required certifications.

Performance Reporting & Process Improvement

• Monitor and report on key performance indicators (KPIs) such as repair turnaround times, customer satisfaction, and profitability.
• Analyse operational performance to identify opportunities for improvement.
• Collaborate with senior management to implement new processes, technologies, or systems to enhance efficiency.

Additional Information

• Flexibility in working hours may be required depending on workload.
• Additional duties or assignments may be requested at your primary location or other company sites.