Production Director, AI Data Services

LILT; Greater London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A leading AI translation company in London is seeking a Production Director to lead their AI Data Solutions function. The role involves strategic engagement with teams and overseeing the delivery of high-quality multi-modal training data. Candidates should possess at least 5 years of experience in multilingual AI, robust people management skills, and a passion for driving innovative solutions. This position requires a proactive approach to improve efficiency and quality targets while working in a hybrid environment.

Benefits

Growth opportunities

Hybrid work model

Collaborative environment

Qualifications

• 5+ years of leadership experience in multilingual AI.
• 7+ years managing teams for success.
• Strong understanding of applied data science and ML.

Responsibilities

• Lead LILT's AI Data Solutions function.
• Engage in pre-sales consulting with stakeholders.
• Drive continuous improvement across AI Data Services.

Skills

Multilingual AI application

People management

Applied data science

Storytelling skills

Production workflows

Multilingual data solutions

Localisation tools

Problem-solving mindset

Tools

AI tools

Localisation platforms

Job description

About LILT

AI is changing how the world communicates and LILT is leading that transformation.

We're on a mission to make the world's information accessible to everyone regardless of the language they speak. We use cutting‑edge AI machine translation and human‑in‑the‑loop expertise to translate content faster, more accurately and more cost‑effectively without compromising on brand voice or quality.

At LILT we empower our teammates with leading tools, global collaboration and growth opportunities to do their best work. Our company virtues are: Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1 guide everything we do. We are trusted by Intel, Canva, the United States Department of Defense, the United States Air Force, ASICS and hundreds of global enterprises. Backed by Sequoia, Intel Capital and Redpoint, we’re building a category‑defining company in a $50B global translation market being redefined by AI.

Where You’ll Work

Get the best of both worlds at LILT! Dive into dynamic in‑office energy 3 days a week sparking creativity and forging bonds with your awesome team. Then seamlessly shift gears and crush your to‑do list from the comfort of your home base for the rest of the week. It’s the perfect harmony of productivity and personal freedom.

This position is based out of our central London office and will be expected to work in a hybrid capacity.

Authorization to work in the UK is a precondition of employment.

What You’ll Do

LILT is seeking a Production Director to lead LILT’s AI Data Solutions function. The Director is a strategic leader partnering with cross‑functional teams to deliver successful AI Data Services programmes across our customer base.

This high‑impact role owns all process tooling and talent implementation that enables LILT to deliver high‑quality multimodal training data and services to power the next generation of AI. You will partner closely with Sales and Operations leadership to drive implementation and shape decision‑making and help scale LILT through its next phase of growth.

Our goal is to build cutting‑edge technology combined with expert multilingual data contributors to help ensure customer AI systems are accurate, adaptable and ready for real‑world deployment.

You will be responsible for providing the production expertise during the presales cycle to drive LILT customer acquisition and success as well as building programmes for execution and delivery. You will interact with a wide variety of audiences and have the skills to be able to not only build and execute proof‑of‑concepts but also to drive operational implementation against SLAs and KPIs.

Key Responsibilities

• Pre‑Sales Engagement: Act in a consulting role with internal and external LILT stakeholders to understand their needs, gather requirements and develop programmes. Identify areas of risk and develop mitigation plans to actively manage expectations.
• Consult on operational best practices: Responsible for all commercials associated with new business based on volume and projections provided by the client with focus on margins.
• Proof of concept architecture based on customer success criteria.
• Production KPIs, quality assurance implementation and continuous improvement.
• Innovation: Track existing technology solutions and follow the latest trends and developments relevant to multilingual data solutions; specifically the application of AI.
• Enablement: Drive customer‑focused Onboarding Programs with clear cross‑functional roles and responsibilities.
• Seek out growth opportunities with existing customers and orientate service offering(s), resourcing and other production strategies toward capitalising on upsell/expansion activities.
• Drive continuous improvement across AI Data Services function focusing on profitability, on‑time delivery, efficiency and quality targets.
• Proactive address performance shortfalls (SLAs, KPIs) to the business including the executive team with SCRs, RCA, CAPA. Takes extreme ownership of driving resolutions to improve execution to desired standards/goals.
• Quality Management: Drive execution of high‑quality delivery that exceeds customer Quality SLAs; act swiftly to remedy customer issues and drive improvements to avoid recurrence.
• Proactively drive Quality strategy and quality reporting: Challenge the status quo and take bold steps to address unresolved or lagging vendor performance issues in a timely manner.
• Leadership: Onboard, train, mentor and develop a team of Strategists, Program Managers and associated project‑management staff and contractors. Lead the hiring plan and recruitment for the functional group, conduct regular performance reviews with direct reports and enable progression planning.
• Understand corporate goals and own Strategic imperatives that are critical to LILT's success.

Skills and Experience

• At least 5 years of experience in a leadership role focusing on multilingual AI application.
• At least 7 years of people‑management experience leading teams and driving success in others.
• Strong understanding of applied data science, ML, Gen AI (LLM prompting, RAG).
• Excellent storytelling and business value articulation skills for both operational and executive audiences.
• Expertise designing and deploying production workflows to deliver high‑quality AI services.
• Expertise in deploying multilingual data solutions (LLM text corpus, speech, image, video) for a variety of customer use cases.
• Proven expertise utilizing AI tools to create or enhance localisation and / or data‑labelling solutions.
• A deep passion for expanding the boundaries of AI applications and a mindset of relentless problem solving and innovation.
• Proven ability to communicate, present and influence credibly and effectively at all levels of the organization including executive and C‑level.
• Align performance for success, can achieve buy‑in on initiatives that are aligned to company goals.
• Strong desire to learn in a rapidly growing and dynamic pre‑IPO growth environment.
• Ability to work independently and self‑sufficiently while being part of a team and pursuing team goals.
• Knowledge of localisation platforms / technologies (CAT, TMS, TM, MT, LMS, CMS, LLM).
• Extreme attention to detail and adherence to deadlines / milestones.
• Able to drive execution and delivery in high‑pressure, fast‑paced environments.

Our Story

Our founders Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley they both worked on language technology to make information accessible to everyone. While together at Google they were amazed to learn that Google Translate wasn't used for enterprise products and services inside the quality just wasn't there. So they set out to build something better. LILT was born.

LILT has been a machine learning company since its founding in 2015. At the time machine translation didn't meet the quality standard for enterprise translations so LILT assembled a cutting‑edge research team tasked with closing that gap. While meeting customer demand for translation services LILT has prioritised investments in Large Language Models, human‑in‑the‑loop systems and now agentic AI.

With AI innovation accelerating and enterprise demand growing the next phase of LILT’s journey is just beginning.

Our Tech

What sets our platform apart :

• Brand‑aware AI that learns your voice, tone and terminology to ensure every translation is accurate and consistent.
• Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing.
• 100 native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub and Google Drive to simplify content translation.
• Human‑in‑the‑loop reviews via our global network of professional linguists for high‑impact content that requires expert review.

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT’s Privacy Policy. We are committed to a fair, inclusive and transparent hiring process. As part of our recruitment efforts we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications including résumé screening, assessment scoring and interview analysis. These tools are designed to support human decision‑making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations or would like to opt‑out of the use of AI in our hiring process please let us know.