Product Support Analyst — SaaS, Python & Customer Success

Xelix; Greater London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A fast-paced technology company in Greater London seeks a proactive Support Analyst to assist customers with issues on their platform. This role involves troubleshooting technical issues and collaborating with various teams. Ideal candidates will have at least 1 year of experience in a customer-facing role and proficiency in Python. The position offers a competitive salary between £35,000 and £40,000, along with hybrid working options and comprehensive benefits.

Benefits

27 days of annual leave

Hybrid working

On-site gym

Employee discount at retailers

Comprehensive private medical & dental cover

Learning & development budget

Annual team retreat

Qualifications

• At least 1 year of experience in a customer-facing role.
• Background in support, accounting, or accounts payable is a plus.
• Strong time management and prioritization skills.

Responsibilities

• Proactively handle technical and non-technical customer queries.
• Gain in-depth knowledge of the product and roadmap.
• Represent the customer's voice within the company.
• Manage and organize the support inbox.
• Assist in platform maintenance activities.

Skills

Technical acumen

Problem-solving

Communication skills

Python

Education

Bachelor's degree or equivalent experience

Job description

A fast-paced technology company in Greater London seeks a proactive Support Analyst to assist customers with issues on their platform. This role involves troubleshooting technical issues and collaborating with various teams. Ideal candidates will have at least 1 year of experience in a customer-facing role and proficiency in Python. The position offers a competitive salary between £35,000 and £40,000, along with hybrid working options and comprehensive benefits.