Digital Trading Lead - eCommerce Growth & Insights

China-Britain Business Council; Nuneaton; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

33 days holidays

Private medical insurance

Annual bonus up to 10%

25% colleague discount

Wellhub membership

Cycle to Work

Job summary

Holland & Barrett is seeking a Digital Trading Manager to own the online performance of assigned categories across the website and app. You will interpret customer behavior, translate insights into commercial actions, and partner with Merchandising, Marketing, Product, Technology and UX to grow digital revenue and margin.

You will focus on traffic, conversion, pricing, promotions and availability, while aligning with cross-functional teams to bring omnichannel plans to life and deliver

Qualifications

• Significant experience in eCommerce or digital trading within a fast-moving omnichannel environment.
• Strong understanding of digital trading mechanics from traffic to conversion and AOV.
• Ability to translate data into commercial actions and decisions.

Responsibilities

• Own day-to-day digital performance of categories: revenue, margin, traffic, conversion, AOV and availability.
• Analyze drivers behind performance and identify opportunities or risks.
• Collaborate with Category Managers on range, pricing, promotions, and omnichannel plans.
• Set digital priorities for launches and trading moments with Digital Merchandising and teams.
• Coordinate with PPC, SEO, eCRM and Social to focus on top opportunities.
• Work with Product, Technology and UX to improve digital journeys.
• Develop joint growth plans with suppliers and brands and monitor digital availability.
• Measure impact of changes and apply learnings to future decisions.
• Coach colleagues on digital KPIs and customer behavior.

Skills

eCommerce experience

Digital trading

Analytical mindset

Cross-functional collaboration

Customer insight

Omnichannel thinking

Job description

Holland & Barrett is seeking a Digital Trading Manager to own the online performance of assigned categories across the website and app. You will interpret customer behavior, translate insights into commercial actions, and partner with Merchandising, Marketing, Product, Technology and UX to grow digital revenue and margin.

You will focus on traffic, conversion, pricing, promotions and availability, while aligning with cross-functional teams to bring omnichannel plans to life and deliver