Product Installation Scheduler

Talent Finder; Manchester; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading supplier of security solutions in the UK seeks a Product Installation Scheduler to oversee installations and provide exceptional service to customers, including high street banks and retailers. The role demands strong communication and organisational skills to manage a fast-paced environment. The ideal candidate has experience in customer service and scheduling, is organised, and understands customer priorities. Competitive pay and benefits, including additional on-call pay and holiday accrual, are offered.

Benefits

Additional on-call pay (£300 a week)

20 days’ annual holiday

Pension scheme

Free lunch

Quarterly socials

Free onsite parking

Bonus scheme

Qualifications

• Experience working on a customer service desk, scheduling, and/or a helpdesk.
• Ability to handle customer interactions with priority.
• Organised and methodical approach.

Responsibilities

• Assign jobs to service engineers based on urgency, location, and availability.
• Act as the central contact for installation calls across the UK.
• Provide updates to customers and stakeholders.

Skills

Strong communication

Organisational skills

Proactive approach

Customer service experience

Knowledge of Microsoft Office

Job description

Product Installation Scheduler | Manchester | Full Time | £28,000 – £31,000 per annum

This is a great opportunity to join the UK’s largest supplier of Home Safes, Commercial Safes, Vaults, Strongrooms, ATM Protection, High Security Locks, and associated services. An ever-ambitious company, specialising in the manufacture, distribution, installation & after-sales service of physical security products.

Our client is seeking a Product Installation Scheduler, playing a critical role in supporting the day-to-day operations of our service desk activity across the UK. The role focuses on scheduling the installation of safes, security doors, vaults, and other physical security products for our key customers, such as high street banks and retailers, trade customers, and end users across the UK.

This is a fast-paced, multi-faceted role requiring strong communication, organisational skills, and a proactive approach to incident management and service continuity.

Are you the right person for the job?

To be successful, you must:

• Have experience working on a customer service desk, scheduling and/or a helpdesk
• Enjoy dealing with customers and understand that the customer always comes first
• Be organised and methodical
• Keen, motivated and willing to learn
• Have a good knowledge of Microsoft Office
• Be willing to cover an out-of-hours phone line (usually 1 week in 4 and subject to additional pay)

What will your role look like?

Your responsibilities will include:

• Assigning jobs to service engineers based on urgency, location, and availability
• Acting as the central point of contact for ongoing installation calls across the UK
• Providing clear and regular updates to customers and internal stakeholders
• Scheduling and managing onsite project activities
• Ensuring service level agreements are met with key customers
• Liaising with the fabrication department to organise product installation
• Inputting service call data into systems and tracking progress
• Producing quotations and processing invoices
• Answering incoming calls from customers and engineers
• Keeping in-house and customer systems up to date
• Updating and generating performance reports from various databases
• Providing cover to other departments as required

What can you expect in return?

• Additional on-call pay (£300 a week)
• 20 days’ (+ 8 statutory days) annual holiday with a time-served accrual system
• Pension scheme
• Free lunch on the last Friday of each month
• Quarterly socials and dress down Fridays
• Free onsite parking
• Bonus scheme

* Qualifying period applies

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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