Product Genius: Elevate Customer Experience & Car Sales

Arnold Clark Group; Dundee; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

33 days’ holiday allowance

Generous retail discounts

Private healthcare

GP access via Simplyhealth 24/7

Pension scheme

Parental packages

Training and progression opportunities

Job summary

Arnold Clark Group in Dundee is seeking Customer Service Executives, branded as Product Geniuses, to deliver an outstanding customer experience at our Renault/Dacia/Hyundai branch. You’ll develop product knowledge and communication skills to guide customers from enquiry through to sale and delivery, with strong support from branch management.

This role suits a proactive team player with ideas to improve the customer journey, with extensive training and clear career progression into car sales.

Qualifications

• You’ll be a confident communicator; a positive attitude drives results.
• Willingness to go the extra mile to help customers.
• A full UK driving licence is essential.
• Able to work on your own initiative and in a team.
• Eager to progress within the role toward car sales.

Responsibilities

• Prepare showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Support the Sales department and deliver excellent customer experience.
• Organise and accompany customers on test drives.
• Learn about vehicles to help customers find the perfect fit.
• Enhance the customer journey from enquiry to delivery.

Skills

Communication

Willingness to go extra mile

Full UK driving licence

Team player

Progression mindset

Job description

Arnold Clark Group in Dundee is seeking Customer Service Executives, branded as Product Geniuses, to deliver an outstanding customer experience at our Renault/Dacia/Hyundai branch. You’ll develop product knowledge and communication skills to guide customers from enquiry through to sale and delivery, with strong support from branch management.

This role suits a proactive team player with ideas to improve the customer journey, with extensive training and clear career progression into car sales.