Product Genius: Car Showroom & Customer Experience

Arnold Clark Group; Stirling; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

33 days' holiday

Generous retail discounts

Private healthcare

GP access via Simplyhealth

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark Group in Stirling is seeking a Customer Service Executive (Product Genius) to enhance the customer experience at our Citroen/DS/Peugeot branch. You will learn about products, assist customers, and support the sales journey from enquiry to delivery, within a collaborative branch team.

The role emphasizes customer-first service, training opportunities, and clear progression into car sales, with a 38-hour week over five days including weekends.

Qualifications

• Confident communicator with a positive attitude.
• Willingness to go the extra mile.
• Full UK driving licence.
• Able to work well in a team or on your own initiative.

Responsibilities

• Prepare the showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Support the Sales department and deliver excellent customer experience.
• Organise and accompany customers on test drives.
• Swot up on our vehicles and manufacturers.
• Learn about our products so you can help customers find the perfect fit.
• Enhance the customer journey from enquiry to delivery.

Skills

Confident communicator

Positive attitude

Willingness to go the extra mile

Full UK driving licence

Team player

Job description

Arnold Clark Group in Stirling is seeking a Customer Service Executive (Product Genius) to enhance the customer experience at our Citroen/DS/Peugeot branch. You will learn about products, assist customers, and support the sales journey from enquiry to delivery, within a collaborative branch team.

The role emphasizes customer-first service, training opportunities, and clear progression into car sales, with a 38-hour week over five days including weekends.