Product Delivery Coordinator

Informa Group Plc.; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global data services company based in London is seeking a Product Delivery Coordinator to manage client dashboard deliveries. The role involves engaging with customers, supporting event teams, and ensuring effective communication and training. Candidates should be organized and possess strong communication skills with some experience in product delivery or customer success. This role offers a mix of in-person collaboration and remote working flexibility.

Benefits

Up to 27 days annual leave

Flexible personal benefits

Company-funded private medical cover

ShareMatch scheme for employees

Wellbeing support and resources

Professional development opportunities

Qualifications

• 1-3 years’ experience in product delivery, fulfilment, or customer success role desirable but not essential.
• Confident when communicating with diverse teams and stakeholders.
• Knowledge of data operations and/or platforms a plus.

Responsibilities

• Manage the delivery of client dashboards efficiently.
• Support customers and sales teams onsite at events.
• Engage with customers to resolve inquiries and gather feedback.

Skills

Communication skills

Organizational skills

Time management

Process-driven approach

Training delivery

MS Excel proficiency

Job description

Job Description

This role is base in our London office.

Lead Insights is the Informa in-house data platform that delivers valuable leads to the sponsors of our in-person events and digital offerings. It is integral to the commercial strategy for the business in 2026 and the success of the product relies on the fast, accurate delivery of thousands of customer dashboards across 100+ events (and growing fast). As the Product Delivery Coordinator, you will work closely with event and digital delivery teams, sales teams, and customers to ensure smooth fulfilment. You’ll be simultaneously embedded on the central delivery team and the Inform Connect Life Sciences vertical, which offers content-led events that facilitate the connections and partnerships that drive the global life sciences ecosystem. The ideal candidate is a great communicator with excellent attention to detail and organisational skills.

Primary Responsibilities

• Product Delivery
• Work with event teams tomanage the deliveryof client dashboards in a timely, efficient manner.
• Project managedelivery for each event, following the clearly defined process.
• Support customers and sales and delivery teamsonsite at events.
• Track and manage thedata flowfrom a number of different sources and platforms to the final product, ensuring completeness, accuracy and speed.
• Work closely with theproduct data teamto identify issues impacting data accuracy and efficiency – then collaborate with event teams to improve process.
• Identify and executesolutions(permanent and temporary) to clear obstacles toward meeting client expectations.
• Helpdrive optimisationsin the process, making recommendations to senior stakeholders and the wider teams.

Customer Success

• Engage withcustomersvia email and conference calls, and onsite at events to address inquiries and gather feedback.
• Createcollateral and training materials, and leadtraining sessionsfor customers to maximise thecommercial valueof the product and ensure the success.
• Resolve client access issues or generalcustomer servicesupportrequired for the product.

Internal Success

• Act as apoint of contactwithin the business for the product and handle discussions and questions confidently.
• Createcollateral and training materials, and leadtraining sessionsfor sales and delivery teams to support understanding and ensure the success of the product.
• Advocatefor the product to ensure the business is both knowledgeable and excited by it.
• Track successthrough key metrics and understand the impact of process changes on those metrics.

Qualifications

• Confident when communicating with diverse teams, senior stakeholders and customers.
• A relationship builder who will partner with colleagues around the world.
• Highly organised and process driven with an attention to detail.
• Strong time management and prioritisation skills.
• Confident in delivering clear, valuable training sessions.
• 1-3 years’ experience in a product delivery, fulfilment or customer success role desirable but not essential.
• Knowledge of data operations and/or platforms a plus.
• Experience with MS Excel

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodationsto assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here .