Product & Customer Experience Advisor (Contract)

Karndean Designflooring; Evesham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading flooring company is seeking a Product and Customer Service Advisor in Evesham, UK, for a 13-month fixed-term contract. The role involves providing technical support, managing customer interactions, and maintaining product knowledge. Ideal candidates will have a strong customer service background and excellent communication skills. The position requires a motivated individual who can excel in a collaborative environment.

Qualifications

• Previous experience in customer service, including case management.
• Ability to use Excel and Word to an intermediate level.
• Strong written and verbal communication skills.

Responsibilities

• Provide technical support for customers and company stakeholders.
• Communicate effectively with various departments.
• Maintain accurate records of technical queries and responses.
• Inspect products related to customer complaints.
• Manage the Technical email inbox and develop product knowledge.

Skills

Excellent verbal communication

Customer service experience

Intermediate Excel and Word skills

Interpersonal communication skills

Job description

A leading flooring company is seeking a Product and Customer Service Advisor in Evesham, UK, for a 13-month fixed-term contract. The role involves providing technical support, managing customer interactions, and maintaining product knowledge. Ideal candidates will have a strong customer service background and excellent communication skills. The position requires a motivated individual who can excel in a collaborative environment.