Inbound Sales & Service Advisor (Fixed-Term)

Exertis (UK) Ltd.; Warrington; On-site; GBP 21,000 - 27,000; Part time

Job summary

Exertis (UK) Ltd. in Cheshire (WA3 6GR) is seeking a Customer Service Advisor and Sales Advisor on a fixed-term contract through March 2027.

You will handle inbound enquiries via multiple channels, apply a consultative sales approach, and drive upsell/cross-sell opportunities while maintaining exceptional customer experience. The role requires proven telephone sales experience, strong communication skills, and a target-driven mindset with excellent organisational abilities.

Qualifications

• Proven experience in telephone sales, upselling and cross-selling.
• Strong customer service and communication skills.
• Ability to build rapport and handle objections confidently.
• Target-driven and results-focused approach.
• Excellent organisational and prioritisation skills.

Responsibilities

• Handle inbound customer enquiries via phone, email, webchat and other channels.
• Using a consultative sales approach to identify customer needs and recommend relevant products and services.
• Maximise sales opportunities through cross-selling, upselling and new customer acquisition activities.
• Negotiating within agreed guidelines to improve conversion rates and profitability.
• Supporting fuel and ancillary product sales campaigns and prospecting initiatives.
• Achieving sales, service and performance targets while maintaining a high-quality customer experience.
• Resolving customer complaints efficiently and within agreed service levels.
• Accurately recording customer interactions, quotations, enquiries and sales activity on company systems.

Skills

Telephone sales

Upselling

Cross-selling

Customer service

Communication

Rapport building

Objection handling

Target-driven

Organisational skills

Prioritisation

Education

GCSE Maths

GCSE English

Job description

Exertis (UK) Ltd. in Cheshire (WA3 6GR) is seeking a Customer Service Advisor and Sales Advisor on a fixed-term contract through March 2027.

You will handle inbound enquiries via multiple channels, apply a consultative sales approach, and drive upsell/cross-sell opportunities while maintaining exceptional customer experience. The role requires proven telephone sales experience, strong communication skills, and a target-driven mindset with excellent organisational abilities.