Product and Customer Service Advisor

Karndean Designflooring; Evesham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading flooring company is seeking a Product and Customer Service Advisor in Evesham, UK, for a 13-month fixed-term contract. The role involves providing technical support, managing customer interactions, and maintaining product knowledge. Ideal candidates will have a strong customer service background and excellent communication skills. The position requires a motivated individual who can excel in a collaborative environment.

Qualifications

• Previous experience in customer service, including case management.
• Ability to use Excel and Word to an intermediate level.
• Strong written and verbal communication skills.
• Positive mindset with self-motivation
• Ability to navigate internal digital platforms

Responsibilities

• Provide technical support for customers and company stakeholders.
• Communicate effectively with various departments.
• Maintain accurate records of technical queries and responses.
• Inspect products related to customer complaints.
• Manage the Technical email inbox and develop product knowledge.
• Process replacement sales orders, credits and claims, and arrange collections.
• QC inspect complaint-related products and held stock as needed.

Skills

Excellent verbal communication

Customer service experience

Intermediate Excel and Word skills

Interpersonal communication skills

Communication

Job description

Join to apply for the Product and Customer Service Advisor role at Karndean Designflooring

Base pay range and initial details: This role is a 13 Month Fixed Term Contract reporting to the Technical Team Manager, based in the Technical Department. The role is suited to an enthusiastic team player with a passion for delivering excellent customer service.

Overview

The Product and Customer Service Advisor will be the subject matter expert and responsible for supporting all stakeholders with both reactive and proactive product and installation advice, maintaining high standards for investigation, analysis, and resolution of customer concerns.

Responsibilities

• Technical support for customers and the wider company, communicating with all stakeholders via phone, email, and digital platforms, ensuring customer service excellence.
• Build strong relationships within the business, liaising with the Technical Team Manager, Head of Customer Experience and Business Managers.
• Maintain up to date accurate records, log all technical queries in internal digital platforms.
• Develop and maintain an excellent knowledge of all Karndean and Palio products.
• Keep Product technicians updated, manage the Technical email inbox.
• Site inspection reports, process replacement sales orders, arrange collections.
• Process credits and claims via internal digital platforms.
• QC inspect complaint related product and further QC of held stock where deemed necessary.

Requirements

• Excellent role model of the Karndean brand values.
• Previous experience working in a customer service industry including case management.
• Ability to use Excel and Word to intermediate level.
• Positive mindset, self-motivated with a drive to succeed.
• Excellent verbal, written and interpersonal communication skills.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Customer Service

Industries

• Building Construction

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