Customer Experience Advisor - Hybrid, 6-Month FTC

Kerakoll; Leyland; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working after training

25 days holiday

Pension contributions

Employee engagement events

Wellbeing resources

Job summary

Kerakoll is seeking a Customer Service Advisor in the UK on a 6-month fixed-term contract. You will be the first point of contact for customers, handling inquiries by phone and email, processing orders and coordinating deliveries to ensure an excellent service experience.

The role offers hybrid working after training, a 40-hour week, and 25 days of holiday with a buy/sell option. You will work with internal teams to support growth and sustainability goals.

Qualifications

• Proven experience in a customer service role.
• Strong IT skills, including Microsoft Office, ERP and CRM systems.
• Excellent written and verbal communication.
• A proactive, solution-focused approach.

Responsibilities

• Acting as the first point of contact for customer enquiries via phone and email.
• Processing orders accurately and efficiently using our company systems.
• Coordinating deliveries and working closely with our logistics partners.
• Handling complaints or delivery issues with professionalism and urgency.
• Collaborating with sales, operations, and warehouse teams to ensure smooth customer experiences.
• Maintaining accurate records and supporting continuous improvement in customer service processes.

Skills

Customer service experience

IT skills

Written and verbal communication

Proactive, solution-focused

Tools

Microsoft Office

ERP

CRM systems

Job description

Kerakoll is seeking a Customer Service Advisor in the UK on a 6-month fixed-term contract. You will be the first point of contact for customers, handling inquiries by phone and email, processing orders and coordinating deliveries to ensure an excellent service experience.

The role offers hybrid working after training, a 40-hour week, and 25 days of holiday with a buy/sell option. You will work with internal teams to support growth and sustainability goals.