Product Analyst (Salesforce experience cloud)

Sky UK; Remote; GBP 91,000 - 111,000; Full time

Job summary

A leading technology company is seeking a Senior Product Analyst to drive analytics aimed at enhancing documentation quality and user success. This fully remote position based in the UK involves creating KPIs, implementing analytics tools, and collaborating with various teams. Ideal candidates will have strong SQL skills, experience with tools like Grafana and Tableau, and excellent communication abilities. The compensation for this role ranges from GBP 91,755 to GBP 110,106, along with RSUs to promote shared success.

Benefits

100% remote work

30 days annual leave

RSUs for all employees

Qualifications

• Lead analytics efforts using Grafana to improve documentation.
• Develop and test growth data with dbt models.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Establish top-level KPIs and dashboards for documentation.
• Guide the instrumentation of product data.
• Implement product analytics tooling.

Skills

SQL

Product KPIs

Communication skills

Analytics

Data Transformation

Tools

Grafana

Tableau

Looker

BigQuery

RudderStack

Job description

We do. You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity. This is a fully remote position and we're considering candidates in the UK. The Opportunity We are looking for a Senior Product Analyst who can lead analytics for our function. You will use Grafana as a platform to produce analytics about Grafana Labs documentation artifacts to leverage data – including user behavior and customer feedback – to inform documentation strategy, development, and continuous improvement. This role bridges internal and external user needs with business goals by partnering with technical writing managers, and engineering and product managers, to analyze performance, uncover opportunities, and ensure documentation delivers measurable value and achieve success. Internally, we want to better understand how users learn and progress through our software and its accompanying documentation and learning products, and we use our own stack to get that done, as well as to teach others how to do similar things. This role will partner closely with our self‑serve cloud, analytics, and engineering departments and report to our Manager, Documentation Platform in an all‑remote team of documentation platform engineers and technical writers. You will be joining a platform team of two engineers within the documentation team that builds tooling and automation for the presentation and interactivity of our documentation and learning. We work in the R&D part of the organization, alongside product managers and engineers. The aim of the role is to help measure what makes documentation effective for user success and sharing our knowledge and experience to the open source community. Grafana are leaders in writing open documentation and we think we want to share how we to measure and make effective documentation. If working at the intersection of analytics, knowledge management, and open source software is something you're excited about, we'd love to hear from you.

What You’ll Be Doing

• Partner across areas to establish top-level KPIs, and dashboards for the documentation function
• Guide the instrumentation of product data in collaboration with our PMs, Product Design, and Engineering teams.
• Play a key role in the implementation of our product analytics tooling like RudderStack and BigQuery.
• Develop dbt models to transform and test our growth data in partnership with our Analytics Engineering team.
• Partner across organizations, and have some familiarity with typical product KPIs and frameworks like DAU/MAU, funnels, and A/B testing.
• Write complex yet efficient SQL
• Use any of the following tools: Tableau, Looker, Mode, Hex, or of course, Grafana!
• Write dbt models, and work with product analytics tooling like Heap, Pendo, Amplitude, or FullStory.
• Have excellent communication skills in both written and verbal form.

Bonus Points For

• Have knowledge about observability
• Are familiar with Airflow or Prefect and generating ETL jobs
• Have experience with measuring documentation as it relates to user success and business impact
• Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process.

Compensation

In the UK, the base compensation range for this role is GBP 91,755 - GBP 110,106. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes‑RSUs help us stay aligned and invested as we scale globally.

Why You’ll Thrive At Grafana Labs

• 100% Remote, Global Culture – As a remote‑only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high‑growth, ever‑evolving environment.
• Transparent Communication – Expect open decision‑making and regular company‑wide updates.
• Innovation‑Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community‑driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In‑Person onboarding – We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key – We operate a global annual leave policy of 30 days per annum. Three days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable.

Equal Opportunity Employer

We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.