Process Improvement & Governance Support - Industrial Placement

Mercedes-Benz in the UK; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive manufacturer in the UK is offering an exciting opportunity for an Industrial Placement as Process Improvement & Governance Support. This 12-month fixed-term contract, starting summer 2026, will see you collaborating with experts to optimize business processes and contribute to operational performance improvements. Ideal candidates will have strong organizational skills, an eye for detail, and a proactive mindset. Employees are supported with a competitive salary, 25 days holiday, and a culture that promotes inclusion and wellbeing.

Benefits

Competitive salary

25 days holiday

Pension scheme

Wellbeing support

Flexible working options

Qualifications

• Strong attention to detail and ability to work independently.
• Excellent organizational skills ensuring deadlines are met.
• Ability to interact efficiently with diverse stakeholders.
• Logical thinking for process optimisation.
• Proficiency in producing clear documentation.
• Proactive in aligning tasks with operational objectives.
• Strong communication skills for summarizing complex processes.

Responsibilities

• Collaborate with experts to create process maps and documentation.
• Map and review business processes for improvements.
• Take notes during meetings, capturing decisions and actions.
• Support the development of governance frameworks.
• Ensure accuracy and timeliness in task completion.
• Identify contributions for process innovations.

Skills

Attention to detail

Organizational skills

Collaborative mindset

Logical thinking

Proficiency in documentation

Proactive approach

Familiarity with process mapping tools

Verbal and written communication

Tools

Visio

Job description

Job Title: Process Improvement & Governance Support – Industrial Placement

Closing Date: 31 December 2025

Please note Industrial Placements are only applicable for university students, and will be a 12‑month fixed term contract commencing summer 2026 and ending summer 2027.

About Us

At Mercedes‑Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear – we support you for being you.

Through the doors of Mercedes‑Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop.

We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos.

At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by menopause, or are supporting someone who is going through menopause.

How You’ll Play Your Part

Are you looking to gain practical experience and make a meaningful impact within customer operations? We are offering an exciting opportunity to join us as a Process Improvement & Governance Support Industrial Placement, where you will play a key role in projects that ensure seamless and efficient processes.

In this dynamic role, you will collaborate with subject‑matter experts across various departments to map, review, and optimise business processes, providing valuable insights that drive operational performance improvements. You will be actively involved in documenting and streamlining processes while gaining a comprehensive understanding of how an organisation functions with the Quality and Operational team.

Main Accountabilities

• Collaborate with subject‑matter experts to gather valuable insights and details, helping to create clear and comprehensive process maps and documentation.
• Map and review business processes to identify opportunities for improvement, addressing gaps or inconsistencies that can streamline operations and enhance efficiency.
• Take detailed notes during key meetings, capturing important decisions and tracking action points, ensuring they are completed effectively and on time.
• Support the development and maintenance of governance frameworks, contributing to the structure that drives operational excellence.
• Ensure accuracy and timeliness, completing tasks with precision and adhering to deadlines, ensuring smooth workflow and high‑quality outcomes.
• Drive innovation by identifying and contributing to process improvements, making a meaningful impact on the organisation’s overall performance.

About You

• Strong attention to detail and the ability to work independently while effectively managing multiple tasks.
• Excellent organisational skills, ensuring deadlines are met and accuracy is maintained, even in high‑pressure situations.
• A collaborative mindset, capable of interacting professionally and efficiently with a diverse group of stakeholders, including subject‑matter experts and senior management.
• Logical and analytical thinking, enabling the identification of opportunities for process optimisation and improvement.
• Proficiency in producing clear and concise documentation to support both process governance and decision‑making.
• A proactive approach to tasks, ensuring alignment with the organisation's operational objectives.
• Familiarity with process mapping tools (such as Visio) is an advantage.
• Strong verbal and written communication skills, with the ability to summarise and present complex processes in a clear and accessible manner.
• This role is ideal for those who thrive in a dynamic environment and are committed to continuous improvement through process mapping and optimisation.

What’s in it for you?

As well as the opportunity to work in a fast‑paced environment, with a great team and culture, we’ll offer you a competitive salary and 25 days holiday per year. On top of that, you’ll also be able to join our pension scheme.

We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates, as well as flexible opportunities to support work‑life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.

What’s next?

When you apply, you’ll be asked to complete a short online application where we’ll ask that you include current CV. You’ll also be asked some application questions, including your current salary information. The Mercedes‑Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this an agreement to process your personal data in support of our recruitment and selection process.

Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.

Your application data is held within our secure application tracking system called Taleo – you will be given access to a candidate zone in the system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as [e-mail] for further information.

If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes‑Benz Group AG at the following address: Mercedes‑Benz Group AG, HPC E600, 70546 Stuttgart, [e-mail].

Group

Mercedes‑Benz Group AG

Organization

Mercedes‑Benz Financial Services UK Limited