Process Analyst

Investigo; West Midlands; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A market-leading client is seeking a Contract Process Analyst in West Midlands to support a transformation programme. The ideal candidate will map and improve business processes, ensuring alignment between business and technical teams. Key skills include process mapping with Visio, advanced data analysis, and stakeholder engagement. This role offers a day rate of up to £500 inside IR35 and a hybrid working model.

Qualifications

• Proven experience in process analysis, mapping, and documentation.
• Excellent stakeholder management and communication skills.
• Strong data analysis skills and proficiency in Microsoft Excel.

Responsibilities

• Map and document current and future-state business processes.
• Identify inefficiencies, recommend improvements, and support implementation.
• Engage stakeholders to agree on and embed new processes.
• Act as a liaison between business and technical teams.
• Analyse process data to identify trends and opportunities.
• Support change management including training materials development.

Skills

Process analysis

Process mapping

Documentation

Stakeholder management

Communication skills

Data analysis

Microsoft Excel

Visio

BPMN

Tools

Visio

ERP systems

Job description

Contract Process Analyst – West Midlands/ Hybrid

Up to £500/ day inside IR35.

We’re recruiting on behalf of a market-leading client for an experienced Process Analyst to support a major transformation programme focused on improving service charge processes. The role will play a key part in moving the organisation away from heavily manual, Excel-based processes towards more efficient, standardised, and scalable solutions.

As a Process Analyst, you will work across the wider group to analyse, document, and improve end-to-end business processes. You will act as a bridge between business stakeholders and technical teams, ensuring future-state (“To-Be”) processes align with system functionality and deliver accurate, transparent service charge calculations for customers.

Key Responsibilities

• Map and document current (As-Is) and future-state (To-Be) business processes, workflows, procedures, and business rules.
• Identify process inefficiencies, risks, and bottlenecks, recommending and supporting the implementation of practical improvements.
• Engage with stakeholders across the business, facilitating workshops, meetings, and presentations to agree and embed new processes.
• Act as a liaison between business teams and technical delivery teams to ensure solutions meet operational needs.
• Analyse process and performance data to identify trends, gaps, and opportunities for optimisation.
• Support change management, including development of training materials and communication plans.
• Identify, assess, and mitigate risks and issues that may affect successful process implementation.

Key Skills required

• Proven experience in process analysis, process mapping, and documentation.
• Strong proficiency with Visio and BPMN for process mapping and modelling.
• Excellent stakeholder management, communication, and facilitation skills, with the ability to influence at senior levels.
• Strong data analysis skills, with the ability to interpret data and use insights to support decision-making.
• Advanced Microsoft Excel skills for analysis and reporting.
• Understanding of ERP systems, workflow automation, and system integration concepts.

Rate:

Day rate on offer is up to £500/day inside IR35.