Probation Services Front Desk & Admin Coordinator

Ministry of Justice; Ipswich; On-site; GBP 21,000 - 26,000; Full time

Job summary

Ministry of Justice is seeking an administrative professional to join the Probation Service Directorate in Ipswich. The role provides first-line reception, logging of arrivals, and support across multiple teams, with duties including mail, booking rooms, and petty cash handling.

Training will be provided to cover absence periods, while maintaining policies on confidentiality and diversity. Core hours include evenings and weekends as required by business needs; the post involves safeguarding

Qualifications

• Proven proficiency in ICT across the full range of Microsoft Office applications.
• Excellent verbal and written communication skills.
• Experience in criminal justice field is desirable.
• Experience in customer relations and working in high-pressure environments.

Responsibilities

• Serve as first point of contact for Probation Service visitors and staff, greeting in person, on the phone, and via email.
• Log arrivals, issue visitor passes and security fobs as needed, and direct to appropriate staff.
• Assist with building logistics: mail, PPE orders, stationery, meeting room bookings, and events support.
• Handle petty cash and travel warrants, and manage day-to-day financial logging.
• Support Health & Safety and building security tasks, including fire alarm/panic alarm testing and CCTV monitoring.
• Support case administration for People on Probation with confidential and high-level admin work.
• Input, file, and archive data across computer-based and manual systems; prepare documentation.

Skills

Microsoft Office

Verbal & written communication

Education

GCSE Maths & English

Job description

Ministry of Justice is seeking an administrative professional to join the Probation Service Directorate in Ipswich. The role provides first-line reception, logging of arrivals, and support across multiple teams, with duties including mail, booking rooms, and petty cash handling.

Training will be provided to cover absence periods, while maintaining policies on confidentiality and diversity. Core hours include evenings and weekends as required by business needs; the post involves safeguarding