Court Support & Admin Assistant - Public Service

Ministry of Justice; Ipswich; On-site; GBP 23,000 - 29,000; Full time

Job summary

Ministry of Justice in Ipswich Crown Court is seeking dedicated operational staff to support court and tribunal processes. You will interact with court users, provide admin support, and help ensure hearings run smoothly.

The role requires strong customer service, digital and administrative skills, attention to detail, and the ability to work as part of a flexible, team-based service. Part-time patterns may be considered.

Qualifications

• Strong customer service skills in a service-led environment.
• Good digital and administrative skills with excellent attention to detail.
• Effective communication and organisational skills, across in-person, telephone, digital and written channels.
• Resilient and empathetic handling of sensitive information; able to work collaboratively.

Responsibilities

• Progress cases through the court/tribunal system and provide customer service and administrative support.
• Regular contact with court users, judiciary and legal professionals.
• Prepare papers and files for court hearings and meetings, handling sensitive information.
• Create and update records digitally and maintain accurate court files.
• Support the smooth running of court proceedings and assist other agencies as required.

Skills

Customer service

Digital skills

Administrative skills

Communication skills

Attention to detail

Job description

Ministry of Justice in Ipswich Crown Court is seeking dedicated operational staff to support court and tribunal processes. You will interact with court users, provide admin support, and help ensure hearings run smoothly.

The role requires strong customer service, digital and administrative skills, attention to detail, and the ability to work as part of a flexible, team-based service. Part-time patterns may be considered.