Probation Service Receptionist & Admin Support

Ministry of Justice; England; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Family friendly policies

Job summary

The Ministry of Justice is seeking a Receptionist to be the first point of contact for Probation Service visitors and callers, delivering efficient reception and a range of administrative support services.

You will assist with building logistics, safeguarding considerations, and day-to-day office tasks, including dealing with mail, meetings, and petty cash. Hybrid working is available where business needs allow.

Qualifications

• GCSE A*-C including Maths and English (and Welsh where applicable) or proven track record in commensurate role.
• Desirable IT qualification equivalent, e.g. ECDL/CLAIT or equivalent.

Responsibilities

• Be first point of contact for Probation Service and greet visitors professionally face to face and by phone/email; log arrivals and departures and issue visitor passes.
• Use tact and diplomacy to manage potentially difficult situations and involve security when needed.
• Answer enquiries about Probation Service and local support services; refer technical queries to a manager.
• Handle building logistics: mail, PPE, stationery, room bookings, events and registrations.
• Manage petty cash, travel warrants, and day-to-day financial tasks.
• Support Health and Safety duties, act as Fire Warden/First Aider where required, and assist risk assessments.
• Maintain confidential case administration files and input data into databases.

Skills

Microsoft Office

Verbal communication

Written communication

Customer relations

Education

GCSE Maths and English (A*-C)

IT qualification (ECDL/CLAIT)

Job description

The Ministry of Justice is seeking a Receptionist to be the first point of contact for Probation Service visitors and callers, delivering efficient reception and a range of administrative support services.

You will assist with building logistics, safeguarding considerations, and day-to-day office tasks, including dealing with mail, meetings, and petty cash. Hybrid working is available where business needs allow.