Front Desk Administrator - Probation Services (Hybrid)

Ministry of Justice; Carlisle; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Ministry of Justice in the United Kingdom is seeking an administrator to provide first-class reception and transactional office support within the Probation Service (PS) Directorate. The role involves greeting visitors, handling inquiries, and supporting multiple teams with essential administrative tasks.

You will assist with mail, room bookings, safety procedures and confidential document handling, while contributing to a secure and efficient workplace across hybrid sites.

Qualifications

• GCSE A*-C including Maths and English (and Welsh where applicable) or proven track record in commensurate role.
• IT qualification such as ECDL/CLAIT (desirable) or demonstrated competency in office administration.

Responsibilities

• Be first point of contact for Probation Service and greet staff and visitors professionally.
• Log arrivals, issue passes and ensure staff are notified; manage reception duties.
• Support security, safeguarding and escalate issues accordingly.
• Handle logistics: mail, PPE, stationery, room bookings and event registrations.
• Assist with petty cash, travel warrants and day-to-day financial processes.
• Maintain health and safety standards, operate alarms and assist fire/evacuation procedures.
• Support confidential case administration and maintain filing and databases.

Skills

ICT skills

Microsoft Office

Verbal communication

Written communication

Customer relations

Education

GCSE Maths & English

Tools

ECDL/CLAIT

Job description

Ministry of Justice in the United Kingdom is seeking an administrator to provide first-class reception and transactional office support within the Probation Service (PS) Directorate. The role involves greeting visitors, handling inquiries, and supporting multiple teams with essential administrative tasks.

You will assist with mail, room bookings, safety procedures and confidential document handling, while contributing to a secure and efficient workplace across hybrid sites.