Probation Service Front Desk & Admin Coordinator

Ministry of Justice; Crawley; On-site; GBP 19,000 - 23,000; Full time

Job summary

Ministry of Justice – Probation Service in the HMPPS Directorate is seeking an administrative professional to provide reception duties and a range of office-based activities.

You will be the first point of contact for visitors and staff, manage mail, room bookings and petty cash, and support safeguarding and security processes with discretion.

The role requires proficient ICT skills across Microsoft Office, clear communication, and a collaborative approach in a busy, high‑security environment.

Qualifications

• Proven proficiency in ICT across the full range of Microsoft Office applications.
• Excellent verbal and written communication skills.
• Experience in a criminal justice related environment an advantage.

Responsibilities

• To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, issuing visitor passes and security fobs as necessary.
• Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognise when additional support is required.
• Answer enquiries relating to the Probation Service and local support services; refer more technical enquiries to a manager.
• Deal with logistics for the building including mail, PPE, stationery, meeting room equipment, deliveries and room bookings; support events and registrations.
• Pay bus fares/travel warrants, handle petty cash and transport of cash between properties.
• Assist in health and safety and security tasks including acting as key holder, testing alarms, monitoring CCTV, and assisting evacuation measures.
• Log building faults and incidents, maintain maintenance logs and escalate issues as necessary.
• Support case administration of Persons on Probation with confidential administrative tasks such as filing, databases, archiving and documentation.

Skills

Reception skills

ICT skills

Communication skills

Education

GCSE Maths and English

Tools

Microsoft Office

Job description

Ministry of Justice – Probation Service in the HMPPS Directorate is seeking an administrative professional to provide reception duties and a range of office-based activities.

You will be the first point of contact for visitors and staff, manage mail, room bookings and petty cash, and support safeguarding and security processes with discretion.

The role requires proficient ICT skills across Microsoft Office, clear communication, and a collaborative approach in a busy, high‑security environment.