Proactive Servicing Account Manager – Loans & Customer Care

Enra Group; Watford; Presencial; GBP 30.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical healthcare

25 days annual leave

Volunteer days

Additional benefits

Descripción de la vacante

Enra Specialist Finance is seeking a proactive Primary Servicing Account Manager who delivers exceptional service and guides customers through their financial journey with confidence. You will handle calls, emails, and post, aiming to meet all SLAs while ensuring accurate account administration.

In this role you will manage cash allocations, BACS submissions, title updates, and loan restructurings, working closely with the Servicing team and Senior Manager to maintain smooth operations and high

Formación

• Degree level education preferred.
• Experience in Customer Service/Arrears Management in financial services preferred.
• Ability to work under pressure.
• Calm, well-organised and punctual under demanding situations.

Responsabilidades

• Handle calls, post and emails within SLAs.
• Check New Account Uploads.
• Submit BACS files and action unpaid direct debits.
• Allocate cash and reconcile with company bank accounts.
• Process servicing tasks: cash/card allocation, redemption, and capital reductions.
• Update titles and deeds; manage post-ponement/easement requests.
• Ensure printing is done and dispatched within SLAs.
• Coordinate with solicitors on title registrations and missing documents.
• Support Senior Servicing Manager to ensure effective operations.

Conocimientos

Telephone skills

Teamwork

Initiative

Attention to detail

Negotiation

Self-motivated

Proactive

Organised

Educación

Degree preferred

Herramientas

Phoebus

Fusion

Descripción del empleo

Enra Specialist Finance is seeking a proactive Primary Servicing Account Manager who delivers exceptional service and guides customers through their financial journey with confidence. You will handle calls, emails, and post, aiming to meet all SLAs while ensuring accurate account administration.

In this role you will manage cash allocations, BACS submissions, title updates, and loan restructurings, working closely with the Servicing team and Senior Manager to maintain smooth operations and high