Customer Account Manager — End-to-End Loan Care & Growth

Evlo; Cardiff; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Excellent company pension 3% employee

25 days holiday + Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Job summary

Evlo is seeking a Customer Account Manager in the UK to handle loan enquiries, assess affordability, and guide customers through the loan lifecycle. You will liaise with customers at branch level, ensuring accurate documentation and smooth processes.

The role requires excellent communication, attention to detail and a proactive approach to delivering great customer service. Training is provided, with a focus on growth and success within the team.

Qualifications

• Customer-focused with strong communication skills.
• Self-development and teamwork.
• Enjoy working with targets.

Responsibilities

• Involved in the full loan lifecycle from enquiry to completion.
• Establish customer requirements and affordability.
• Process loan agreements and provide ongoing customer support.

Skills

Customer focus

Communication skills

Confidence

Self-development

Teamwork

Targets

Job description

Evlo is seeking a Customer Account Manager in the UK to handle loan enquiries, assess affordability, and guide customers through the loan lifecycle. You will liaise with customers at branch level, ensuring accurate documentation and smooth processes.

The role requires excellent communication, attention to detail and a proactive approach to delivering great customer service. Training is provided, with a focus on growth and success within the team.