Customer Account Manager – Loan Solutions & Service

Evlo; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Company pension (3% employee, 8% ER)

25 days holiday + Bank Holidays

Cycle to Work

Retail Discounts

Tech scheme

Charity volunteering days (3)

Job summary

Evlo is seeking a Customer Account Manager in Peterborough to handle loan enquiries, assess affordability, and guide customers through the full loan lifecycle. The role requires strong people skills, clear communication, and a customer-first approach.

You will be trained and supported by senior staff, with a focus on achieving targets while delivering excellent service to clients across the branch network.

Qualifications

• Excellent communication and customer service skills.
• Ability to handle loan processes from enquiry to completion.
• Comfortable speaking with customers in person and on the phone.
• Able to work to targets and deliver positive outcomes.

Responsibilities

• Engage with customers to understand their loan needs and branch enquiries.
• Assess affordability and establish customer requirements for loans.
• Process loan agreements and ensure the customer is supported through the full lifecycle.
• Maintain high service standards and build trust with customers and colleagues.

Skills

People skills

Communication skills

Confidence

Self-development

Teamwork

Job description

Evlo is seeking a Customer Account Manager in Peterborough to handle loan enquiries, assess affordability, and guide customers through the full loan lifecycle. The role requires strong people skills, clear communication, and a customer-first approach.

You will be trained and supported by senior staff, with a focus on achieving targets while delivering excellent service to clients across the branch network.