Customer Account Manager — Loans & Customer Success

Everyday Loans Group; Wigan; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Excellent company pension

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Job summary

Evlo is recruiting for a Customer Account Manager in the United Kingdom. You will handle customer enquiries at the local branch, assess affordability, and guide each loan from application to completion with a focus on service excellence.

We offer comprehensive training, a supportive management team, and a range of benefits. A strong communicator with a customer-first mindset will thrive in this role, which combines face-to-face and phone interactions.

Qualifications

• Experience in financial services or lending is desirable.
• Strong communication and customer service skills.
• Willingness to undergo training and develop skills.

Responsibilities

• Speak to customers enquiring to the local branch and assess affordability.
• Process loan agreements and support customers through the loan lifecycle.
• Build rapport with customers via phone and face-to-face interactions.

Skills

Customer Focus

Communication Skills

Self-Development

Team Work

Targets

Job description

Evlo is recruiting for a Customer Account Manager in the United Kingdom. You will handle customer enquiries at the local branch, assess affordability, and guide each loan from application to completion with a focus on service excellence.

We offer comprehensive training, a supportive management team, and a range of benefits. A strong communicator with a customer-first mindset will thrive in this role, which combines face-to-face and phone interactions.