Customer Account Manager – Loans & Client Success

Everyday Loans Group; Hamilton; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Excellent company pension 3% employee

8% employer contribution

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Job summary

Evlo is seeking a Customer Account Manager to handle the full loan lifecycle for our customers, from initial enquiry and affordability checks to processing the loan agreement and ongoing support. Strong communication and face-to-face rapport are essential, with a customer-focused approach and attention to detail.

You will receive full training and development, a competitive salary with a bonus scheme, and access to a range of benefits including private healthcare, life assurance, a generous

Qualifications

• Customer-focused with strong communication skills.
• Able to meet targets and work in a team.
• Willing to undertake training and development.

Responsibilities

• Speak with customers enquiring to the local branch and establish customer requirements.
• Process loan agreements and support customers through the full loan lifecycle.
• Maintain excellent customer service and build rapport on the phone and face to face.

Skills

Customer Focused

Strong Communication

Self-Development

Team Work

Target-driven

Job description

Evlo is seeking a Customer Account Manager to handle the full loan lifecycle for our customers, from initial enquiry and affordability checks to processing the loan agreement and ongoing support. Strong communication and face-to-face rapport are essential, with a customer-focused approach and attention to detail.

You will receive full training and development, a competitive salary with a bonus scheme, and access to a range of benefits including private healthcare, life assurance, a generous