Customer Account Manager - End-to-End Loan Support

Evlo; Preston; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Excellent company pension 3% to 8%

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Job summary

Evlo in Preston is seeking a Customer Account Manager with strong people skills and financial services experience to drive customer outcomes from enquiry to loan completion.

You will build rapport on the phone and in person, process loan agreements, assess affordability, and deliver excellent service. The role includes training and development, a competitive benefits package and opportunities for progression within a growing consumer finance business.

Qualifications

• Excellent communication and rapport-building skills.
• Ability to work with customers and targets.
• Good eye for detail and customer service focus.

Responsibilities

• Speak to customers enquiring at the local branch and assess affordability.
• Process loan agreements and support customers through the loan lifecycle.
• Develop strong rapport with customers over the phone and in person.

Skills

Customer Focused

Strong Communication

Self-Development

Team Work

Targeted Work

Job description

Evlo in Preston is seeking a Customer Account Manager with strong people skills and financial services experience to drive customer outcomes from enquiry to loan completion.

You will build rapport on the phone and in person, process loan agreements, assess affordability, and deliver excellent service. The role includes training and development, a competitive benefits package and opportunities for progression within a growing consumer finance business.