Dynamic Customer Account Manager (Loans & Service)

Everyday Loans Group; Chester; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Company pension 3%-8%

Holiday 25 days + BH

Cycle to Work

Retail Discounts

Tech scheme

Charity volunteering days

Job summary

Evlo, an established market leader in consumer finance with over 20 years of successful history, is recruiting for Customer Account Manager roles. You will engage with customers, establish requirements and affordability, process loan agreements and support clients through the full lifecycle of their loan.

The role emphasises strong communication and rapport, both on the phone and in person, with a commitment to great customer service and a supportive training program.

Qualifications

• Customer-focused with strong communication and confidence.
• Ability to develop and improve personal skills.
• Able to work in a team and meet targets.

Responsibilities

• Speak to customers enquiring at the local branch and assess requirements.
• Assess affordability and complete loan agreements.
• Provide ongoing support through the full loan lifecycle.
• Build rapport on phone and face-to-face interactions.

Skills

Customer Focused

Strong Communication

Self-Development

Team Work

Target-driven

Job description

Evlo, an established market leader in consumer finance with over 20 years of successful history, is recruiting for Customer Account Manager roles. You will engage with customers, establish requirements and affordability, process loan agreements and support clients through the full lifecycle of their loan.

The role emphasises strong communication and rapport, both on the phone and in person, with a commitment to great customer service and a supportive training program.