Customer Account Manager – Loans & Service

Everyday Loans Group; Romford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Excellent company pension

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Job summary

Evlo is seeking Customer Account Managers to join our market‑leading consumer finance team. You will handle the full loan lifecycle, starting with customer enquiries at the local branch and guiding customers through requirements and affordability, to final agreements and ongoing support.

We value strong communication, rapport building, and attention to detail, with a focus on delivering excellent customer service and positive outcomes. Training is provided to help you succeed.

Qualifications

• Customer-focused approach and great people skills.
• Excellent communication and confidence in interactions.
• Willingness to develop skills through training.

Responsibilities

• Handle the end-to-end loan process for customers, from enquiry to agreement.
• Speak with customers at the local branch to establish requirements and affordability.
• Ensure customers are supported through the full lifecycle of their loan.

Skills

Customer focus

Strong communication

Self-development

Team work

Targets

Job description

Evlo is seeking Customer Account Managers to join our market‑leading consumer finance team. You will handle the full loan lifecycle, starting with customer enquiries at the local branch and guiding customers through requirements and affordability, to final agreements and ongoing support.

We value strong communication, rapport building, and attention to detail, with a focus on delivering excellent customer service and positive outcomes. Training is provided to help you succeed.