Proactive Rail Services Administrative Assistant

Arriva Group; Cranham; On-site; GBP 27,000 - 33,000; Full time

Job summary

Arriva in Crewe is seeking an experienced Administrative Assistant to provide vital support to the Rail Services team. The role requires a highly organised, proactive individual who can manage a busy workload and coordinate multiple stakeholders across the business.

You will handle travel bookings, meetings, reports, invoices, and event planning, while maintaining confidentiality and delivering accurate admin tasks in a fast-paced environment.

Qualifications

• Experience in administrative, office support, or business support roles.
• Strong organisational and time-management abilities.
• Excellent attention to detail and accuracy.
• Confident user of Microsoft Office 365.
• Strong written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Self-motivated and able to prioritise workload independently.
• GCSEs in English and Maths.

Responsibilities

• Provide general administrative support across the Rail Services team.
• Arrange travel bookings and related logistics
• Prepare routine correspondence, reports, presentations, and meeting packs
• Processing invoices and maintaining accurate records
• Coordinating meetings, including room bookings, catering, and diary management
• Assisting with event planning and organisation
• Taking meeting minutes and tracking follow-up actions
• Supporting management conferences and business events
• Responding to ad hoc administrative requests from teams and managers
• Identifying opportunities to improve administrative processes through digital tools and technology
• Maintaining confidentiality and ensuring compliance with company policies at all times

Skills

Admin experience

Organisational skills

Time management

Attention to detail

Microsoft Office 365

Communication skills

Discretion

Independence

GCSE English & Maths

Education

GCSEs English & Maths

Tools

Microsoft Office 365

Job description

Arriva in Crewe is seeking an experienced Administrative Assistant to provide vital support to the Rail Services team. The role requires a highly organised, proactive individual who can manage a busy workload and coordinate multiple stakeholders across the business.

You will handle travel bookings, meetings, reports, invoices, and event planning, while maintaining confidentiality and delivering accurate admin tasks in a fast-paced environment.