Admin Assistant

Arriva London North; West of England; On-site; GBP 27,000 - 33,000; Full time

Job summary

Arriva London North is seeking a highly organised Administrative Assistant in Crewe to provide vital support to the Rail Services team. You will play a key role in keeping day-to-day administrative functions running smoothly and coordinating meetings, events, and business activities.

The role requires strong organisational skills, attention to detail, and proficiency with MS Office 365. You will handle confidential information with discretion and work independently to prioritise workload in a

Qualifications

• Essential experience in administrative, office support, or business support role.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Confident user of Microsoft Office 365.
• Strong written and verbal communication skills.

Responsibilities

• Provide general administrative support across the Rail Services team.
• Arrange travel bookings and related logistics.
• Prepare routine correspondence, reports, presentations and meeting packs.
• Process invoices and maintain accurate records.
• Coordinate meetings, including room bookings, catering and diary management.
• Assist with event planning and organisation.
• Take meeting minutes and track follow-up actions.
• Support management conferences and business events.
• Respond to ad hoc administrative requests from teams and managers.
• Identify opportunities to improve administrative processes through digital tools and technology.

Skills

Administrative experience

Organisational skills

Attention to detail

MS Office 365

Communication skills

Discretion / confidentiality

Independent working

GCSE English & Maths

Education

GCSEs English & Maths

Tools

Microsoft Office 365

Job description

Administrative Assistant

Location: Crewe

Contract Type: Full Time, Permanent

Salary: £ 30,000

We are looking for a highly organised and proactive Administrative Assistant to provide vital support to our Rail Services team.

This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment and enjoys working with a variety of stakeholders across the business.

As an Administrative Assistant, you will play a key role in ensuring the smooth day-to-day running of administrative functions, supporting colleagues and management teams, and helping to coordinate meetings, events, and business activities.

What You’ll Be Doing

• Providing general administrative support across the Rail Services team
• Arranging travel bookings and related logistics
• Preparing routine correspondence, reports, presentations, and meeting packs
• Processing invoices and maintaining accurate records
• Coordinating meetings, including room bookings, catering, and diary management
• Assisting with event planning and organisation
• Taking meeting minutes and tracking follow-up actions
• Supporting management conferences and business events
• Responding to ad hoc administrative requests from teams and managers
• Identifying opportunities to improve administrative processes through digital tools and technology
• Maintaining confidentiality and ensuring compliance with company policies at all times

What We’re Looking For

Essential:

• Previous experience in an administrative, office support, or business support role
• Strong organisational and time-management skills
• Excellent attention to detail and accuracy
• Confident user of Microsoft Office 365
• Strong written and verbal communication skills
• Ability to handle confidential information with discretion
• Self-motivated with the ability to prioritise workload and work independently
• GCSEs (or equivalent) including English and Maths

Desirable:

• Qualifications in Administration, Business Support, or a related discipline
• Experience supporting multiple stakeholders in a busy environment

Application closing dates are indicative only. We will be reviewing applications and interviewing on an ongoing basis and may close the vacancy early once a suitable candidate is found.

Early applications are strongly encouraged.

At Arriva, we acknowledge the importance of our people's diverse experiences, talents, and cultures.

Embracing diversity and creating inclusion is a key component of our talent strategy.

The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.