Admin Assistant

Arriva Group; Cranham; On-site; GBP 27,000 - 33,000; Full time

Job summary

Arriva in Crewe is seeking an experienced Administrative Assistant to provide vital support to the Rail Services team. The role requires a highly organised, proactive individual who can manage a busy workload and coordinate multiple stakeholders across the business.

You will handle travel bookings, meetings, reports, invoices, and event planning, while maintaining confidentiality and delivering accurate admin tasks in a fast-paced environment.

Qualifications

• Experience in administrative, office support, or business support roles.
• Strong organisational and time-management abilities.
• Excellent attention to detail and accuracy.
• Confident user of Microsoft Office 365.
• Strong written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Self-motivated and able to prioritise workload independently.
• GCSEs in English and Maths.

Responsibilities

• Provide general administrative support across the Rail Services team.
• Arrange travel bookings and related logistics
• Prepare routine correspondence, reports, presentations, and meeting packs
• Processing invoices and maintaining accurate records
• Coordinating meetings, including room bookings, catering, and diary management
• Assisting with event planning and organisation
• Taking meeting minutes and tracking follow-up actions
• Supporting management conferences and business events
• Responding to ad hoc administrative requests from teams and managers
• Identifying opportunities to improve administrative processes through digital tools and technology
• Maintaining confidentiality and ensuring compliance with company policies at all times

Skills

Admin experience

Organisational skills

Time management

Attention to detail

Microsoft Office 365

Communication skills

Discretion

Independence

GCSE English & Maths

Education

GCSEs English & Maths

Tools

Microsoft Office 365

Job description

Administrative Assistant

Location: Crewe

Contract Type: Full Time, Permanent

Salary: £30,000

Join Our Team

We are looking for a highly organised and proactive Administrative Assistant to provide vital support to our Rail Services team.

This is an excellent opportunity for an experienced administrator who thrives in a fast‑paced environment and enjoys working with a variety of stakeholders across the business.

As an Administrative Assistant, you will play a key role in ensuring the smooth day‑to‑day running of administrative functions, supporting colleagues and management teams, and helping to coordinate meetings, events, and business activities.

What You’ll Be Doing

• Providing general administrative support across the Rail Services team
• Arranging travel bookings and related logistics
• Preparing routine correspondence, reports, presentations, and meeting packs
• Processing invoices and maintaining accurate records
• Coordinating meetings, including room bookings, catering, and diary management
• Assisting with event planning and organisation
• Taking meeting minutes and tracking follow‑up actions
• Supporting management conferences and business events
• Responding to ad hoc administrative requests from teams and managers
• Identifying opportunities to improve administrative processes through digital tools and technology
• Maintaining confidentiality and ensuring compliance with company policies at all times

What We’re Looking For

Essential

• Previous experience in an administrative, office support, or business support role
• Strong organisational and time‑management skills
• Excellent attention to detail and accuracy
• Confident user of Microsoft Office 365
• Strong written and verbal communication skills
• Ability to handle confidential information with discretion
• Self‑motivated with the ability to prioritise workload and work independently
• GCSEs (or equivalent) including English and Maths

Desirable

• Qualifications in Administration, Business Support, or a related discipline
• Experience supporting multiple stakeholders in a busy environment

Application closing dates are indicative only. We will be reviewing applications and interviewing on an ongoing basis and may close the vacancy early once a suitable candidate is found.

Early applications are strongly encouraged.

At Arriva, we acknowledge the importance of our people's diverse experiences, talents, and cultures.

Embracing diversity and creating inclusion is a key component of our talent strategy.

The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.