Admin Assistant

Arriva UK Trains Limited; West of England; On-site; GBP 27,000 - 33,000; Full time

Job summary

Arriva UK Trains Limited is seeking an Administrative Assistant in Crewe to provide vital support to the Rail Services team. This role is full-time and permanent with a £30,000 salary.

The successful candidate will coordinate meetings, travel, reports, and correspondence while handling invoices and confidential information with discretion in a fast-paced environment.

Qualifications

• Previous experience in administrative or office support roles.
• Strong organisational and time-management skills.
• GCSEs including English and Maths.

Responsibilities

• Provide general administrative support across the Rail Services team.
• Arrange travel bookings and related logistics.
• Prepare routine correspondence, reports, presentations, and meeting packs.
• Process invoices and maintain accurate records.
• Coordinate meetings including room bookings, catering, and diary management.
• Assist with event planning and organisation.
• Take meeting minutes and track follow-up actions.
• Support management conferences and business events.
• Respond to ad hoc administrative requests from teams and managers.
• Identify opportunities to improve administrative processes through digital tools and technology.
• Maintain confidentiality and ensure compliance with company policies.

Skills

Organisational skills

Time management

Attention to detail

Communication skills

Discretion

Independent worker

Education

GCSE English and Maths

Tools

Microsoft Office 365

Job description

Administrative Assistant Location: Crewe Contract Type: Full Time, Permanent Salary: £30,000

Join Our Team We are looking for a highly organised and proactive Administrative Assistant to provide vital support to our Rail Services team. This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment and enjoys working with a variety of stakeholders across the business.

As an Administrative Assistant, you will play a key role in ensuring the smooth day-to-day running of administrative functions, supporting colleagues and management teams, and helping to coordinate meetings, events, and business activities.

What You'll Be Doing

• Providing general administrative support across the Rail Services team
• Arranging travel bookings and related logistics
• Preparing routine correspondence, reports, presentations, and meeting packs
• Processing invoices and maintaining accurate records
• Coordinating meetings, including room bookings, catering, and diary management
• Assisting with event planning and organisation
• Taking meeting minutes and tracking follow-up actions
• Supporting management conferences and business events
• Responding to ad hoc administrative requests from teams and managers
• Identifying opportunities to improve administrative processes through digital tools and technology
• Maintaining confidentiality and ensuring compliance with company policies at all times

What We're Looking For

Essential:

• Previous experience in an administrative, office support, or business support role
• Strong organisational and time-management skills
• Excellent attention to detail and accuracy
• Confident user of Microsoft Office 365
• Strong written and verbal communication skills
• Ability to handle confidential information with discretion
• Self-motivated with the ability to prioritise workload and work independently
• GCSEs (or equivalent) including English and Maths

Desirable:

• Qualifications in Administration, Business Support, or a related discipline
• Experience supporting multiple stakeholders in a busy environment

Application closing dates are indicative only. We will be reviewing applications and interviewing on an ongoing basis and may close the vacancy early once a suitable candidate is found. Early applications are strongly encouraged.

At Arriva, we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success. Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.

Thanks for your interest in working on our team!! Our expansion is opening up exciting prospects! As our team grows, we’re on the lookout for the brightest talent to join us. Our ongoing success hinges on this! After reviewing our available positions, we encourage you to apply to those that resonate with your skills. Stay updated on your application status and be alerted to new opportunities that capture your interest! We’re grateful for your consideration to become a part of our dynamic team!