Proactive Scheduler & Operations Planner

Network Plus; Wigan; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Network Plus is seeking a Scheduler to plan and coordinate the company's work with internal and external customers. You will own Proactive Non-Household cases and manage input into the works management systems to ensure service levels are met.

Key duties include scheduling work orders per SLA, optimizing routes, and providing excellent customer service by phone. You will contribute to team improvements and ensure safety reporting aligns with company procedures.

Qualifications

• Experience in scheduling work in a fast-paced environment.
• Strong customer service and communication skills.
• Proficiency with works management systems and data input.

Responsibilities

• Take ownership of Proactive Non-Household cases from receipt to completion.
• Schedule work orders in adherence to SLA and optimize travel routes.
• Provide customer service to internal and external customers via telephone.
• Maintain timely input into works management systems and escalate issues as needed.
• Ensure client and operational requirements are met professionally and efficiently.
• Deliver high levels of customer satisfaction and provide regular reports on service levels.

Skills

Scheduling

Customer service

Communication

Tools

Works management systems

Job description

Network Plus is seeking a Scheduler to plan and coordinate the company's work with internal and external customers. You will own Proactive Non-Household cases and manage input into the works management systems to ensure service levels are met.

Key duties include scheduling work orders per SLA, optimizing routes, and providing excellent customer service by phone. You will contribute to team improvements and ensure safety reporting aligns with company procedures.