Private Enquiry & Referrals Coordinator

Priory Group; Knaphill; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Birthday Holiday

Enhanced maternity pay

Contributory pension scheme

Flexible benefits

Gym membership

IT devices

Healthcare cash plan

Development opportunities

IPD sponsorship

Leadership development

Long service award

Refer a friend bonuses

Job summary

Priory Hospital Woking seeks a Private Enquiry Manager to join our Site Support Roles team. The role handles private enquiries and referrals, ensuring clear visibility and timely responses within a caring hospital environment.

You will drive improvements in referral processes and customer service, reporting on performance against agreed standards while contributing to a welcoming patient experience at Priory Hospital Woking in Knaphill, Surrey.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and professional telephone manner.
• Minimum 1 year’s customer-facing experience.

Responsibilities

• Manage private enquiries across the hospital and ensure visibility of referrals.
• Drive improvements in referral management and customer service while monitoring performance against standards.

Skills

Communication skills

Attention to detail

Customer service

Questioning skills

Organisation

Computer skills

1 year experience

Customer-first

Job description

Priory Hospital Woking seeks a Private Enquiry Manager to join our Site Support Roles team. The role handles private enquiries and referrals, ensuring clear visibility and timely responses within a caring hospital environment.

You will drive improvements in referral processes and customer service, reporting on performance against agreed standards while contributing to a welcoming patient experience at Priory Hospital Woking in Knaphill, Surrey.