Private Enquiry Manager

Priory Group; Pennypot; Presencial; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Birthday Holiday

Enhanced maternity pay

Contributory pension scheme

Flexible benefits (gym, IT devices, HC

IPD sponsorship

Leadership & management development

Long service award

Refer a friend bonuses

Descripción de la vacante

Priory Group at Priory Hospital Woking is seeking a Private Enquiry Manager. This permanent full-time role offers a salary of £26,300 per year and a 37.5-hour week.

You will manage private enquiries across the hospital, ensuring visibility of referrals and driving improvements in referral management and customer service, while maintaining a safe and welcoming environment for patients and staff.

Formación

• Excellent verbal and written communication.
• Strong attention to detail.
• Excellent customer service and professional telephone manner.
• Ability to identify client needs through effective questioning.
• Positive, organised and self-motivated approach.
• Strong computer skills and accurate information capture.
• Minimum of 1 year's experience in a customer-facing role.
• Driven and decisive, with a strong customer-first approach.
• Previous experience within a healthcare environment.

Responsabilidades

• Manage private enquiries across the hospital, ensuring clear visibility of all private enquiries and referrals.
• Drive continuous improvement across referral management and customer service, while monitoring performance against standards.

Conocimientos

Verbal communication

Written communication

Attention to detail

Customer service

Telephone manner

Questioning skills

Organised

Self-motivated

Computer skills

Customer-facing experience

Healthcare experience

Descripción del empleo

Private Enquiry Manager

Department: Site Support Roles

Employment Type: Permanent - Full Time

Location: Priory Hospital Woking

Compensation: £26,300 / year

Description

Priory Hospital Woking

Salary is £26,300 per annum

Full Time – 37.5 Hours

Priory Hospital Woking has an opportunity for a Private Enquiry Manager to join our team.

Priory Hospital Woking, Knaphill, Surrey is a mental health and addiction rehab hospital providing inpatient and outpatient treatment for a range of conditions, including addictions, depression and private autism assessments for adults. It is accessible by public transport, with local bus routes serving Chobham Road and Woking railway station approximately 2–3 miles from the hospital. The M25 and M3 are also easily accessible.

What you'll be doing

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

You will be responsible for managing private enquiries across the hospital, ensuring clear visibility of all private enquiries and referrals. You will play a key role in driving continuous improvement across referral management and customer service, while monitoring and reporting performance against agreed standards. You can find additional information in the attached job description.

What you'll bring to the role

Essential for the role

• Excellent verbal and written communication skills
• Strong attention to detail
• Excellent customer service skills and professional telephone manner
• Ability to identify and understand client needs through effective questioning
• Positive, organised and self-motivated approach
• Strong computer skills with accurate information capture
• Minimum of 1 year’s experience in a customer facing role
• Driven and decisive, with a strong customer first approach

The following experience would be beneficial

• Previous experience within a healthcare environment

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.