Private Enquiries & Referrals Lead

Priory Group; Pennypot; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Birthday Holiday

Enhanced maternity pay

Contributory pension scheme

Flexible benefits (gym, IT devices, HC

IPD sponsorship

Leadership & management development

Long service award

Refer a friend bonuses

Job summary

Priory Group at Priory Hospital Woking is seeking a Private Enquiry Manager. This permanent full-time role offers a salary of £26,300 per year and a 37.5-hour week.

You will manage private enquiries across the hospital, ensuring visibility of referrals and driving improvements in referral management and customer service, while maintaining a safe and welcoming environment for patients and staff.

Qualifications

• Excellent verbal and written communication.
• Strong attention to detail.
• Excellent customer service and professional telephone manner.
• Ability to identify client needs through effective questioning.
• Positive, organised and self-motivated approach.
• Strong computer skills and accurate information capture.
• Minimum of 1 year's experience in a customer-facing role.
• Driven and decisive, with a strong customer-first approach.
• Previous experience within a healthcare environment.

Responsibilities

• Manage private enquiries across the hospital, ensuring clear visibility of all private enquiries and referrals.
• Drive continuous improvement across referral management and customer service, while monitoring performance against standards.

Skills

Verbal communication

Written communication

Attention to detail

Customer service

Telephone manner

Questioning skills

Organised

Self-motivated

Computer skills

Customer-facing experience

Healthcare experience

Job description

Priory Group at Priory Hospital Woking is seeking a Private Enquiry Manager. This permanent full-time role offers a salary of £26,300 per year and a 37.5-hour week.

You will manage private enquiries across the hospital, ensuring visibility of referrals and driving improvements in referral management and customer service, while maintaining a safe and welcoming environment for patients and staff.