Private Patients Administrator

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 21,000 - 27,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking a motivated Private Patient Administrator to join the Private Patient Unit at Frimley Park Hospital. You will handle bookings, admissions, outpatient appointments, insurance authorisations, and payments, liaising with consultants, patients, insurers and clinical teams to deliver a professional, high-quality service.

The successful candidate will have excellent communication, organisational and IT skills, manage patient records across multiple

Qualifications

• Excellent communication, organisational and IT skills.
• Ability to manage a varied workload while maintaining accuracy and attention to detail.
• Maintaining patient records across multiple systems; ensuring data quality, confidentiality and customer care.

Responsibilities

• Provide administrative support to Private Patient Unit, managing bookings, admissions, outpatient appointments, insurance authorisations and payments.
• Liaise with patients, consultants, insurers and clinical teams to coordinate appointments and documentation.
• Maintain accurate patient records across multiple systems and support data governance requirements.
• Support theatre scheduling activities and maximise efficient use of private patient facilities.

Skills

Communication skills

Organisation skills

IT skills

Job description

An exciting opportunity has arisen for a motivated and organised full-timePrivatePatient Administrator to join the Private Patient Unit at Frimley Park Hospital.

Monday - Friday 09:00-17:00

The successful candidate will provide comprehensive administrative support to the Private Patient Service, ensuring the efficient management of private patient bookings, admissions, appointments, insurance authorisations, and payment processes. Working closely with consultants, patients, insurers, and clinical teams, you will play a key role in delivering a professional, responsive, and high-quality service.

This role requires excellent communication, organisational and IT skills, with the ability to manage a varied workload while maintaining accuracy and attention to detail. You will be responsible for maintaining patient records across multiple systems, supporting income-generating activity, and ensuring compliance with Trust standards for data quality, confidentiality, and customer care.

This is an excellent opportunity for an experienced administrator who enjoys working in a busy environment and is committed to providing outstanding service to patients and colleagues.

As a Private Patient Administrator, you will provide a comprehensive administrative service to support the day-to-day operation of the Private Patient Unit. You will be responsible for managing private patient bookings, admissions, outpatient appointments, and associated administrative processes, ensuring a professional and efficient service is delivered at all times.

The role involves liaising with patients, consultants, clinical teams, and insurance companies to coordinate appointments, obtain pre-authorisations, process payments, and maintain accurate patient records. You will use a range of Trust and private patient systems to ensure data is recorded accurately and in line with information governance requirements.

You will be expected to manage a varied workload, respond to patient enquiries, prepare correspondence and admission documentation, support theatre scheduling activities, and help maximise the efficient use of private patient facilities. The successful candidate will contribute to delivering an excellent patient experience while supporting the financial and operational objectives of the Private Patient Service.

The post requires excellent organisational, communication, and IT skills, together with a commitment to providing high standards of customer care and maintaining patient confidentiality at all times.

Visa Sponsorship:

This position isnot eligiblefor Skilled Worker visa sponsorship. Applicants must already hold theright to work in the UKfor the full duration of the contract.

Why Join Frimley Health NHS Foundation Trust:

At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.

As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.

We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.

Whether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.