Private Enquiry Manager

Priory Group; Knaphill; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Birthday Holiday

Enhanced maternity pay

Contributory pension scheme

Flexible benefits

Gym membership

IT devices

Healthcare cash plan

Development opportunities

IPD sponsorship

Leadership development

Long service award

Refer a friend bonuses

Job summary

Priory Hospital Woking seeks a Private Enquiry Manager to join our Site Support Roles team. The role handles private enquiries and referrals, ensuring clear visibility and timely responses within a caring hospital environment.

You will drive improvements in referral processes and customer service, reporting on performance against agreed standards while contributing to a welcoming patient experience at Priory Hospital Woking in Knaphill, Surrey.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and professional telephone manner.
• Minimum 1 year’s customer-facing experience.

Responsibilities

• Manage private enquiries across the hospital and ensure visibility of referrals.
• Drive improvements in referral management and customer service while monitoring performance against standards.

Skills

Communication skills

Attention to detail

Customer service

Questioning skills

Organisation

Computer skills

1 year experience

Customer-first

Job description

Private Enquiry Manager

Department: Site Support Roles

Employment Type: Permanent - Full Time

Location: Priory Hospital Woking

Compensation: £26,300 / year

Description

Priory Hospital Woking

Salary is £26,300 per annum

Full Time – 37.5 Hours

Priory Hospital Woking has an opportunity for a Private Enquiry Manager to join our team.

Priory Hospital Woking, Knaphill, Surrey is a mental health and addiction rehab hospital providing inpatient and outpatient treatment for a range of conditions, including addictions, depression and private autism assessments for adults. It is accessible by public transport, with local bus routes serving Chobham Road and Woking railway station approximately 2–3 miles from the hospital. The M25 and M3 are also easily accessible.

What you'll be doing

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

You will be responsible for managing private enquiries across the hospital, ensuring clear visibility of all private enquiries and referrals. You will play a key role in driving continuous improvement across referral management and customer service, while monitoring and reporting performance against agreed standards. You can find additional information in the attached job description.

What you'll bring to the role

Essential for the role

• Excellent verbal and written communication skills
• Strong attention to detail
• Excellent customer service skills and professional telephone manner
• Ability to identify and understand client needs through effective questioning
• Positive, organised and self-motivated approach
• Strong computer skills with accurate information capture
• Minimum of 1 year’s experience in a customer facing role
• Driven and decisive, with a strong customer first approach

The following experience would be beneficial

• Previous experience within a healthcare environment

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.