Private Enquiry Manager

Priory Group; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Birthday holiday

Maternity pay

Pension scheme

Flexible benefits

IPD sponsorship

Leadership development

Long service award

Refer a friend

Job summary

Priory Hospital North London is recruiting a Private Enquiry Manager to join the Site Support Roles team. This full-time role focuses on managing private enquiries, referrals, and delivering a positive patient and customer experience within a specialist mental health setting.

You will contribute to continuous improvement in referral management, maintain clear visibility of enquiries, and support operational excellence across the hospital’s private enquiries processes.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail.
• Excellent customer service skills and professional telephone manner.
• Ability to identify and understand client needs through effective questioning.
• Positive, organised and self-motivated approach.
• Strong computer skills with accurate information capture.
• Minimum of 1 year’s experience in a customer facing role.
• Driven and decisive, with a strong customer first approach.

Responsibilities

• Manage private enquiries across the hospital, ensuring visibility of all private enquiries and referrals.
• Drive continuous improvement across referral management and customer service, while monitoring performance against standards.

Skills

Communication

Attention to detail

Customer service

Questioning

Organised

Computer literacy

Customer-first

Tools

CRM software

Microsoft Office

Job description

Private Enquiry Manager

Department: Site Support Roles

Employment Type: Permanent - Full Time

Location: Priory Hospital North London

Compensation: £26,864 / year

Description

Priory Hospital North London

Salary is £26,864 per annum

Full Time - 37.5 Hours

Priory Hospital North London has an opportunity for a Private Enquiry Manager to join our team.

Priory Hospital North London, Southgate, London is a specialist mental health and addiction treatment centre providing care for conditions including addictions, depression, anxiety, stress and OCD, as well as private autism assessments for adults. It is accessible by public transport, with Southgate Underground station nearby and local bus routes serving the surrounding area.

What you'll be doing

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

You will be responsible for managing private enquiries across the hospital, ensuring clear visibility of all private enquiries and referrals. You will play a key role in driving continuous improvement across referral management and customer service, while monitoring and reporting performance against agreed standards. You can find additional information in the attached job description.

What you'll bring to the role

Essential for the role

• Excellent verbal and written communication skills
• Strong attention to detail
• Excellent customer service skills and professional telephone manner
• Ability to identify and understand client needs through effective questioning
• Positive, organised and self-motivated approach
• Strong computer skills with accurate information capture
• Minimum of 1 year's experience in a customer facing role
• Driven and decisive, with a strong customer first approach

The following experience would be beneficial

• Previous experience within a healthcare environment

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.