Enquiries Coordinator (Bank) – Private Healthcare

One Stop Healthcare; Hemel Hempstead; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Contributory pension scheme

Eye Care

Cycle to Work Scheme

Employee Assistance

Discounted Cinema Tickets

Free on-site parking

Job summary

One Stop Healthcare in Hemel Hempstead is seeking an Enquiries Co-ordinator to join our Enquiries team on a bank basis, responsible for intercepting, logging, handling and booking all incoming enquiries and referrals.

The role focuses on converting enquiries into bookings and delivering a responsive, patient-centered service within our private healthcare setting. Experience with CRM systems and strong communication are essential, with a commitment to high standards of accuracy and care.

Qualifications

• Good standard of general education with GCSE (or equivalent) including English and Mathematics.
• Experience in fast-paced enquiries team, hospital admin or call centre/tele sales with CRM systems.
• Handling sensitive conversations and data accurately in a methodical way.
• Experience dealing with the public/patients and providing excellent service.

Responsibilities

• Intercept, log, handle and book all incoming enquiries and referrals for OSH.
• Focus on converting enquiries and referrals into bookings.

Skills

GCSE English

CRM experience

Enquiries handling

Customer service

Education

GCSEs including English & Maths

Tools

CRM software

Job description

One Stop Healthcare in Hemel Hempstead is seeking an Enquiries Co-ordinator to join our Enquiries team on a bank basis, responsible for intercepting, logging, handling and booking all incoming enquiries and referrals.

The role focuses on converting enquiries into bookings and delivering a responsive, patient-centered service within our private healthcare setting. Experience with CRM systems and strong communication are essential, with a commitment to high standards of accuracy and care.