Private Enquiry & Referrals Manager

Priory Group; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Birthday holiday

Maternity pay

Pension scheme

Flexible benefits

IPD sponsorship

Leadership development

Long service award

Refer a friend

Job summary

Priory Hospital North London is recruiting a Private Enquiry Manager to join the Site Support Roles team. This full-time role focuses on managing private enquiries, referrals, and delivering a positive patient and customer experience within a specialist mental health setting.

You will contribute to continuous improvement in referral management, maintain clear visibility of enquiries, and support operational excellence across the hospital’s private enquiries processes.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail.
• Excellent customer service skills and professional telephone manner.
• Ability to identify and understand client needs through effective questioning.
• Positive, organised and self-motivated approach.
• Strong computer skills with accurate information capture.
• Minimum of 1 year’s experience in a customer facing role.
• Driven and decisive, with a strong customer first approach.

Responsibilities

• Manage private enquiries across the hospital, ensuring visibility of all private enquiries and referrals.
• Drive continuous improvement across referral management and customer service, while monitoring performance against standards.

Skills

Communication

Attention to detail

Customer service

Questioning

Organised

Computer literacy

Customer-first

Tools

CRM software

Microsoft Office

Job description

Priory Hospital North London is recruiting a Private Enquiry Manager to join the Site Support Roles team. This full-time role focuses on managing private enquiries, referrals, and delivering a positive patient and customer experience within a specialist mental health setting.

You will contribute to continuous improvement in referral management, maintain clear visibility of enquiries, and support operational excellence across the hospital’s private enquiries processes.